Ircagroup3mo ago

Commercial Support Specialist

Heerhugowaard · HeerhugowaardPermanent Full-Timemid

Legal & ComplianceCommercial Specialist

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Quick Summary

Overview

Who we are IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate,

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Legal & ComplianceCommercial Specialist

Who we are

IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers.

With more than 2.400 employees, 22 production facilities worldwide, and €1 billion in revenues, IRCA Group has a solid track record of growth and international expansion.

The Dutch office in Heerhugowaard hosts the Dobla Innovation center and plays a key role in regional commercial operations.

Your mission

As a Commercial Support Specialist, you are a key enabler of the Sales team, combining structured commercial execution with proactive customer and campaign support. While your primary focus is Dobla, you maintain awareness of the full IRCA portfolio to support cross-selling opportunities and provide customers with complete product solutions.

You act as the bridge between the customer, Sales and internal teams (Planning, Marketing, Product Development, Customer Care & Logistics, Quality, Controlling), ensuring the Dobla brand delivers both operational excellence and commercial impact.

Your mission is to provide proactive commercial, structured, and hands-on support to the Sales team across the EMEA region, actively facilitating commercial growth.

An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide

Career growth opportunities, including possibilities abroad

Flexible and hybrid working arrangements

Health insurance coverage as per national labor contract

Additional performance-related bonuses, depending on role and objectives

Free company parking

Company laptop and mobile phone

Maintain accurate customer master data, pricing, and commercial records.

Assist with quotes, proposals, and orders, ensuring timely and accurate execution.

Follow up on contracts and forecasts, ensuring alignment with Customer, Sales and Planning.

Monitor commercial processes, prevent issues, and contribute to structured workflows.

Provide data insights to support Sales in decision-making.

Support Sales in seasonal campaigns and new product launches by contacting customers and distributors, providing information, and ensuring timely adoption and ordering.

Identify opportunities to cross-sell other IRCA brands and offer customers full portfolio solutions.

HBO-level education or equivalent experience.

Minimum 5 years in commercial or sales support, preferably in a manufacturing or B2B environment.

Highly organized and detail-oriented, ensuring accuracy in customer data, contracts, and commercial processes.

Strong problem-solver, capable of managing multiple priorities and resolving issues

Proactive and hands-on, confident in picking up the phone to engage with customers and colleagues.

Excellent communicator and collaborator, able to work effectively across teams.

Commercially driven and practical, solution-focused, and able to work independently.

Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) and ERP systems (SAP preferred); CRM experience is a plus.