Ircagroup28d ago

Customer Service & Logistics Specialist

MeerTemporary Full-Timemid

Logistics & Supply ChainLogistics Specialist

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Quick Summary

Overview

Who we are: IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate,

Technical Tools

Logistics & Supply ChainLogistics Specialist

IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers.

With more than 2.400 employees, 22 production facilities worldwide, and €1 billion in revenues, IRCA Group has a solid track record of growth and international expansion.

What We Offer

~1 min read

✓An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide

✓Career growth opportunities, including possibilities abroad

✓Flexible and hybrid working arrangements

✓Meal vouchers

As a Customer Service & Logistics Specialist, you will ensure seamless order management, customer support, and logistics coordination. You will report directly to the Customer Care Coordinator and work closely with internal stakeholders to guarantee timely and accurate deliveries.

Process and manage orders (regular, returns, samples, and stock orders).

Handle sales administration and data processing.

Provide information and support to the sales and marketing teams.

Organize outbound transport and ensure correct shipment execution.

Maintain customer, product, and pricing databases.

Communicate with order pickers regarding order progress.

Inform customers about the status of their orders.

Manage transport data and SAP records.

Support Account Managers with operational needs.

Maintain operational files and prepare export documents.

Represent company policies and business objectives in daily activities.

Reports directly to the Customer Care Coordinator.