Ircagroup10d ago

Customer Quality Specialist

VergiatePermanent Full-Timemid

OtherQuality Specialist

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Quick Summary

Overview

Who we are: IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate,

Technical Tools

OtherQuality Specialist

What We Offer

~3 min read

✓An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide

✓Career growth opportunities, including possibilities abroad

✓Meal vouchers (€8 for each day spent in the office)

✓Health insurance coverage as per national labor contract

✓Free company parking

✓Company laptop

✓Manage customer complaints end‑to‑end, including intake, timely first follow‑up within the working day, and ongoing coordination until closure

✓Perform root cause analysis and define corrective and preventive actions (CAPA), coordinating cross‑functional teams when required to eliminate identified issues

✓Oversee non‑conformity management, ensuring effective implementation, documentation, and follow‑up of corrective and preventive actions

✓Prepare clear and structured internal reports and customer-facing reports related to complaints, investigations, and resolutions

✓Monitor, analyze, and regularly update customer complaint KPIs to support performance tracking and continuous improvement

✓Act as the primary point of contact for key customers, ensuring effective and professional communication on quality matters

✓Manage customer communications in case of product recall, including email exchanges, contact retrieval, and continuous update of involved customer records

✓Support documentation management and ensure full traceability of customer communications, especially in critical quality situations

✓Support the management and maintenance of the Quality and Food Safety Management System, including HACCP and GMP requirements

✓Contribute to product traceability and recall readiness activities in line with food safety regulations and internal standards

✓Collaborate on continuous improvement initiatives aimed at strengthening the effectiveness and robustness of the Quality and Food Safety system

✓Education: Degree in Food Science & Technology or related fields.

✓Professional Skills: Knowledge of HACCP principles; understanding of food quality and safety requirements within food manufacturing environments; ability to manage quality-related activities and customer interactions

✓Experience: At least 1+ years of experience in a similar role

✓Language Skills: Proficiency in Italian and English is mandatory. Additional language skills are a plus

✓Computer Skills: Proficiency in Microsoft Office Suite

✓Behavioural Requirements: Strong analytical and problem-solving skills; team-oriented mindset with a proactive approach to customer relationship management; high level of accuracy, autonomy, and result orientation

✓Location: Vergiate (VA)

✓Working hours: Full time, 40h/week, from Monday to Friday.

✓Contract: CCNL Alimentare Industria