Ircagroup12d ago

Customer Service Representative - German Speaking

Italy·GallarateTemporary Full-Timemid

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

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Quick Summary

Overview

Who we are: IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate,

Technical Tools

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers.

With more than 2.400 employees, 22 production facilities worldwide, and €1 billion in revenues, IRCA Group has a solid track record of growth and international expansion.

What We Offer

~1 min read

- An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide

- Career growth opportunities, including possibilities abroad

- Flexible and hybrid working arrangements

- Meal vouchers (€8 for each day spent in the office)

- Health insurance coverage as per national labor contract

We are looking for a proactive Customer Service Representative whose aim is to ensure the best support of our clients for foreign markets.

He/she will be responsible for all the process from pre to post sales.

The activities are to listen to customer concerns, answer customer questions and provide information about the company's products and services.

This is a key role to ensure the right management of orders, claims management and sales support.

Orders Management

Complaint and returns management

Credit Notes and active invoices

Contact with clients and keep high quality relationships with them

Contact with foreign colleagues to support foreign orders requests

Contact with forwarders

Education: Degree in foreign languages and/or Economics

Professional skills: Analytical skills, time management, client management, order management.

Experience: At least 2 years of experience in productive / manufacturing industries in the specific role

Language skills: Proficiency in English and German is mandatory.

IT Skills: Good knowledge of the main IT tools.

Soft skills: problem solving, strong aptitude for communication and interpersonal relationships, Openess to change and continuous learning, Propensity for teamwork, Willingness to work in an international context.