Momsmeals9d ago

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Customer Service Representative

United States·AnkenyFull-Time, In Officemid

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

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Quick Summary

Overview

Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode.

Technical Tools

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.

The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.

Handle inbound and outbound customer service calls with our clients placing their meal order

Address questions, and provide exceptional customer service

Input order information into the appropriate client order screen

Document all conversations with client into client information database

Ensure all assigned clients are contacted and have an order on file

Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients

Work quickly and efficiently without making the client feel rushed

High school degree or GED

1 year of previous customer service experience

Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)

Clear oral communication skills

Ability to deescalate situations and quickly resolve customer complaints

Prior experience adhering to company policies and showing core values

1 year of previous call center experience

Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems

Previous experience working with HIPAA policies and procedures

Bilingual (English/Spanish)

Repetitive motions that include the wrists, hands and/or fingers

Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Free Breakfast & Lunch

Casual Dress Code

Tiered growth path for promotion starting Day 1

Eligible for Referral Bonuses starting Day 1

Weekly paychecks

PTO, 401k, & a Full benefits package

Location & Eligibility

Where is the job

Ankeny, United States

On-site at the office

Who can apply

Listed under

United States

Listing Details

Posted: April 22, 2026
First seen: April 22, 2026
Last seen: May 2, 2026

Posting Health

Days active: 9
Repost count: 1
Trust Level: 38%
Scored at: May 2, 2026

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Momsmeals

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Mom's Meals is a leading national provider of home-delivered, medically tailored meals designed to support the nutritional needs of individuals managing chronic health conditions or seeking convenient, healthy meal solutions.

Employees

3k+

Founded

1999

Domain

Jobs

External application · ~5 min on Momsmeals's site

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