ironcladhq
ironcladhq22d ago
New

Senior Technical Support Engineer, EMEA

Londonfull-timesenior
Technical Support EngineerCustomer
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Quick Summary

Overview

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control.

Key Responsibilities

We’re hiring a Senior Technical Support Engineer to support our EMEA customers and serve as a senior point of contact during regional business hours.

Requirements Summary

Salesforce certification Zendesk or Service Cloud experience Experience with queue management and support KPIs Team lead or informal mentorship experience White-glove or high-touch customer support experience Experience supporting third-party…

Technical Tools
salesforcesqlb2bcustomer-supportmentoringsaas

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

Responsibilities

~1 min read
  • Private Medical & Dental insurance, covered at 100% for you and dependents

  • Life assurance and Income Protection

  • Generous leave policies, including parental leave, medical leave, and compassionate leave

  • Family-forming support through Maven for you and your partner

  • Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use

  • Standard pension contribution scheme

  • Regular team events to connect, recharge, and have fun

  • And most importantly, the opportunity to help build the company you want to work at

Candidates must have the unrestricted right to work in the United Kingdom.

What We Offer

~1 min read
100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at

Location & Eligibility

Where is the job
London
Hybrid — some on-site time required
Who can apply
Same as job location

Listing Details

Posted
April 16, 2026
First seen
May 6, 2026
Last seen
May 7, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
21%
Scored at
May 6, 2026

Signal breakdown

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ironcladhqSenior Technical Support Engineer, EMEA