Patient Account Specialist

Are you a detail-oriented, patient-focused professional with healthcare experience? Join a team that’s transforming the infusion experience for patients with chronic conditions like Rheumatoid Arthritis, Crohn’s Disease, and Multiple Sclerosis.

IVX Health is seeking a Patient Account Specialist to support our billing and revenue operations with a strong focus on patient satisfaction. This full-time role can be performed remotely or in a hybrid model, with a consistent Monday–Friday schedule during standard business hours.

• →Serve as a key point of contact for patients regarding billing questions, payment plans, and account resolution
• →Respond to inbound calls and proactively reach out to patients to collect past-due balances and arrange payments
• →Review and explain Explanation of Benefits (EOBs) to patients in a clear and supportive manner.
• →Run monthly patient statements and work closely with front office, insurance follow-up, and prior authorization teams to ensure smooth reimbursement workflows.
• →Identify and assist patients with copay assistance programs, grants, and financial support resources.
• →Maintain accurate, timely records while ensuring HIPAA compliance and Medicare guidelines.
• →Support overall department goals by collaborating with internal teams to enhance the patient financial experience.

• 2–3 years of clerical or administrative experience in a healthcare setting (strongly preferred)
• High school diploma or equivalent
• Strong understanding of coinsurance, deductibles, and copays
• Familiarity with payer portals such as NaviNet, Availity, and EOBs
• Experience working within HIPAA, Medicare, and insurance compliance frameworks
• Tech-savvy with proficiency in Microsoft Outlook and Office
• Excellent communication skills, a collaborative spirit, and a positive, proactive mindset

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

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