Full-Time Educational Technologist

The Educational Technologist is part of the Statewide Educational Technology Team that supports faculty, staff, and students in the use of the Learning Management System (LMS) and other educational technology tools across all learning modalities. The position collaborates with the educational technology team to provide campus or unit-level support and training and faculty professional development in the use of the LMS and educational technology. This includes support for all courses, self-paced learning modules, multimedia/interactive learning elements, accessibility standards, and other resources or tools. The focus of this position is balanced between the technical functions of educational technology and advancing pedagogically sound best practices.

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  Collaborates with other members of the Educational Technology team and staff/faculty to plan and deliver educational technology professional development and/or training across all modalities.

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  Supports faculty with the identification, implementation, and use of educational technology tools, pedagogy, and resources across all modalities as directed by the Educational Technology Coordinator.

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  Supports faculty and staff in meeting required accessibility standards and student accommodations inside the Learning Management System (LMS).

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  Facilitates required faculty training course(s) in the use of the Learning Management System (LMS), required online faculty certification, and other professional development courses in distance education modalities.

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  Supports the Educational Technology Coordinator with student orientation and faculty onboarding related to the Learning Management System (LMS) and educational technology, as needed.

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  Supports the Educational Technology Coordinator with matters relating to classroom educational technology tools and design.

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  Provides helpdesk support for the Learning Management System (LMS) and related integrations and educational technology tools for students, faculty and staff.

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  Contributes to the development and maintenance of the knowledge base for educational technology tools at the College.

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  Provides academic course quality assurance by conducting course audits and quality reviews at the direction of campus and/or IvyOnline leadership, as needed.

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  Other duties logically associated with this position may be assigned.

All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Knowledge of various digital learning platforms such as learning management systems (Canvas, Blackboard, Brightspace, etc.), publisher platforms (Pearson’s MyLabs\Mastering, McGraw-Hill Connect, Cengage MindTap, etc.), and other platforms required.

• Knowledge of communication platforms such as email, instant messaging (Microsoft Teams, Slack), and synchronous webcast meeting tools (Zoom, Microsoft Teams, GoTo Meeting) is required.

• Knowledge of customer service and/or helpdesk support best practices and ability to deliver customer service with a calm and reassuring presence is preferred.

• Knowledge of effective teaching practices/pedagogy and best practices training is preferred.

• Possesses effective oral and written communication skills. ●

• Ability to work independently as well as collaboratively and can organize multiple tasks and projects.

• Ability to learn new systems efficiently and follow standards and practices.

• A minimum of an Associate Degree required. A Bachelor’s Degree preferred.

• Experience working in higher education is preferred.

• Experience working in a field that directly relates to the responsibilities of the position is preferred.

• Experience facilitating the integration of technology in education is preferred.

• Successful completion of Quality Matters Applying the Quality Matters Rubric (APPQMR) and Higher Education Peer Reviewer Course (PRC) is preferred and will be required as part of ongoing professional development.

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)