Field Support Technician

Ok-Enid-mid

Customer SupportField Support Technician

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Quick Summary

Key Responsibilities

Assist with the set-up and teardown kiosk furniture, computers, tech, and kiosk components using hand tools. Meets deadlines to ensure office locations meet our brand/marketing appearance standards.

Technical Tools

Customer SupportField Support Technician

Benefits:

Employee discounts
Wellness resources

Our Seasonal Field Support Technician is responsible for completing the set-up and break-down of our kiosks in various local retail stores. Tasks include driving a moving truck, carrying equipment into the location, setting up kiosk, and location maintenance.

Perks:

Flexible Schedule Options – Work that works for you!
Corporate discount program
Professional development and continuous training
Work in a fast-paced, innovative culture with an open and collaborative environment, and opportunities for advancement within the organization.
Make a visible impact within the organization
And More!

What you'll do here:

Assist with the set-up and teardown kiosk furniture, computers, tech, and kiosk components using hand tools.
Meets deadlines to ensure office locations meet our brand/marketing appearance standards.
Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
Other duties as assigned.

Skills you'll bring for success:

Driver’s license required for those required to drive, preferred for those not driving.
Good interpersonal and communication skills.
Basic knowledge of computer functions and some technical skills.
Customer service experience.

Physical Demand and Work Effort

Standing, walking, sitting.
Must be able to lift, push, pull or carry up to 55 lbs. at one time.
Must be able to hold, carry and move equipment, tools, and materials.
Compliance with company policies and standards.

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that most taxpayers do not receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission, and it is a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year.