3mo ago

Guest Support Specialist

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OtherSupport Specialist

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Quick Summary

Key Responsibilities

• Take initiative & ownership of all Customer issues and concerns in an interactive and friendly manner.• An obligation to deliver exceptional customer service.

Requirements Summary

• High School Diploma or Minimum 3 CXC passes or equivalent qualification is preferred, or a combination of experience and related skills, and the ability to pass internal assessments.

Technical Tools

OtherSupport Specialist

Guest Support Specialists are compassionate problem solvers with a love of beauty and a passion for helping and educating. They provide exceptional support via phone interactions using multiple tools and resources. This vital position requires a detail-oriented advocate who will assist customers in expediting orders and correcting post-sale issues. Specialists communicate with customers primarily via phone, utilizing a variety of software tools to navigate customer accounts, research and review policies,and communicate effective solutions.

Responsibilities

~1 min read

• High School Diploma or Minimum 3 CXC passes or equivalent qualification is preferred, or a combination of experience and related skills, and the ability to pass internal assessments. • At least six (6) months of customer service experience is required.• Up to 3 years’ customer service experience is preferred.• Strong knowledge/Love of beauty (Makeup, Haircare, Skincare, Fragrance) desired.