Founding Customer Lead

Jampack builds AI agents that run wholesale operations, replacing spreadsheets, email chains, and manual data entry with automated workflows. We power brands like Fishwife, immi, and PATH, handling everything from purchase orders and freight coordination to invoicing and payment reconciliation.

We’ve raised a $3.2M seed round led by Maveron, Timber Grove Ventures, and industry operators. We’re a small team working closely with customers to build the AI-native operating system for wholesale.

We are seeking a passionate and strategic Customer Lead to own our customer experience end to end, working cross functionally with our founders, engineering, and product. You'll be equal parts strategic leader and tactical executor: building our customer function from the ground up, resolving issues quickly, implementing new tooling, improving processes, and making sure what we learn from customers shapes what we build.

This is the first hire of its kind at Jampack, which makes it a defining role. Until now, our founders and engineers have supported every customer directly. You'll take that on and set the standard for how Jampack shows up for its customers: the processes, the tooling, the tone, and eventually the team. What you build in your first year will shape this function, and our customers' experience of Jampack, for years to come.

This position is critical to our mission and is an incredible opportunity to join a fast-paced, high growth startup as one of its earliest hires. If you enjoy working on complex operational problems, excel at creating delightful customer experiences, and have a knack for elegant solutions and scalable processes, we'd love to connect with you.

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This is an in-person role in Brooklyn, NY.