Customer Experience Representative - ICS

United States·Lowellmid

OtherCustomer Experience Representative

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Quick Summary

Key Responsibilities

Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth Monitor and support on-time delivery,

Requirements Summary

Minimum Qualifications: High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree Preferred Qualifications: Ability to effectively transmit, receive,

Technical Tools

OtherCustomer Experience Representative

Customer Experience Representative - ICS

Customer Service & Contact Center Operations

United States of America

Arkansas

Lowell

Full time

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Responsibilities

~1 min read

→ Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth Monitor and support on-time delivery, damage-free services, and accurate billing
→Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
→Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
→Enter customer orders into the order management system to track loads and provide necessary information to operations teams
→Obtain and document approval for accessorial charges and spot rates for assigned customers
→Serve as a point of contact for customers regarding load updates and capacity availability

Requirements

~1 min read

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

What We Offer

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The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Customer Service/Account Manager, Sales

00645402 Customer Experience Representative - ICS (Evergreen) (Open)