Service Delivery team leader

Echt-Limburg-Netherlandslead

OtherTeam Leader

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Quick Summary

Key Responsibilities

Employee Performance: Providing guidance and motivation to the team members Assess employee 1 on 1 talks every month Help the team with continuous development through coaching and training.

Requirements Summary

MBO/HBO Minimum of 2 years of experience in order fulfillment, warehouse management, or quality assurance. Proven experience in leading and motivating teams.

Technical Tools

OtherTeam Leader

Responsibilities

~1 min read

→Providing guidance and motivation to the team members
→Assess employee 1 on 1 talks every month
→Help the team with continuous development through coaching and training.

Align personnel planning with tasks to ensure quality, efficiency, and adherence to deadlines.
Use system inputs to create daily work schedules and adjust as needed.
Monitor sustainable employability of employees.

Monitor backorder management, customer-specific orders, and complaints.
Monitor optimal delivery reliability and high customer satisfaction through professional after-sales services.
Solve problems with the execution or transport of orders.

Proactively consult with colleagues to fulfill customer and supplier agreements.
Foster long-term partnerships internally and externally.

Help with the implementation of quality improvement plans to achieve objectives in processing times for product quality issues, and customer complaints.
Report accurate statistics and follow up on problems and trends visible from the data.

Control KPIs on a daily basis.
Lead the daily Control Center meeting.
Monitor the complaint file and use analyses for improvement.
Monitor the daily order report and inbound & outbound quality inspections.
Take part in the weekly complaint meetings with stakeholders.
Monitor the efficiency and effectiveness of the order fulfillment process.
Analyze order-related data to generate reports and provide insights for decision-making.

Requirements

~1 min read

MBO/HBO
Minimum of 2 years of experience in order fulfillment, warehouse management, or quality assurance.
Proven experience in leading and motivating teams.
Excellent problem-solving and decision-making skills.
Strong analytical skills with the ability to generate reports and provide insights.
Exceptional communication and collaboration skills.
Ability to manage multiple tasks and work under pressure.
Proficiency in using order management systems and other relevant software.