Assistant Manager

We’re J.Crew Factory, and we believe shopping should be fun. Our brand is built on creating timeless styles that last season after season—while still making sure to stay in front of what’s next. We also believe in looking like a million bucks, not spending it, which is why we go the extra mile to source the best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise. We aim to cultivate high-quality employees so together, as a team, we can mirror our brand values: creativity, inclusion and collaboration. If this sounds like you, we want to talk. At J.Crew Factory, there are no strangers, only friends you haven’t met yet.

As an Assistant Manager, you are a key member of the leadership team.  You’re responsible for supporting a profitable business--focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement.  You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential.  You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed. 

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  Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.

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  Observe associate performance on the selling floor and assist if necessary to make a connection or sale.

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  Lead fit sessions that enhance product knowledge and fuel a style obsession.

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  Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.

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  Ensure the team is always on track to make their goals and exceed customer expectations.

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  Own the selling floor and ensure that the right people are in the right place at the right time.

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  Be ready to step in for another manager as needed.

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  Plan and execute local events that tie to the community and fuel incremental traffic and sales.

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  Act in a manner that aligns with our values.

• Love our brand, customers and teams.

• Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.

• Have a track record of setting and achieving goals.

• Are energized by change; shift gears quickly and rally the team behind new strategies and projects.

• Make smart decisions by: actively listening, understanding data and looking beyond the obvious.

• Have a high school diploma or equivalent combo of education and experience.

• Have 2 or more years of experience with similar scope, specialty retail preferred.

• Communicate effectively and confidently.

• Process information and operate store systems accurately.

• Are available when we are busy, including: nights, weekends and holidays.

• Are adept with technology and apps and familiar with industry-related blogs and feeds.

• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

• Must regularly move around all store areas and be accessible to customers.