Assistant General Manager - Washington D.C.

Washington D.cmid

OtherAssistant General Manager

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Quick Summary

Overview

JETSET Pilates is a modern, music-driven Pilates brand on a mission to make transformational fitness accessible, community-centered, and scalable.

Technical Tools

OtherAssistant General Manager

JETSET Pilates is a modern, music-driven Pilates brand on a mission to make transformational fitness accessible, community-centered, and scalable. We are establishing the JETSET brand in one of the most dynamic and competitive fitness markets in the country — and we are looking for an exceptional Assistant General Manager to help lead that charge.

As a founding member of our team, you will partner directly with the General Manager to launch our first DC studio, build our instructor team, and establish the cultural standard for everything that happens on the studio floor.

Responsibilities

~1 min read

Lead and participate in local marketing initiatives including tabling events, community activations, and cross-collaborations with aligned lifestyle, wellness, and fitness brands
Build authentic relationships with prospective founding members, local influencers, and corporate partners to drive pipeline and conversion
Support the studio's social media presence — creating content and building an audience that amplifies on-the-ground community building efforts

Instruct a high volume of classes per week, maintaining the same standard of excellence expected of every JETSET instructor
Provide real-time feedback, encouragement, and form corrections for clients of all levels — from first timers to long-term members
Coach instructors through regular 1:1s and in-class observations — providing structured feedback and quality assurance that ensures consistency in delivery, flow, and client experience
Embody the JETSET method in every class — fostering a sense of community, connection, and belonging that keeps clients coming back

Oversee and develop Studio Leads — providing training, guidance, and feedback to ensure a cohesive and high-performing front-of-house team
Facilitate new client onboarding, welcoming and integrating newcomers into the JETSET community with intention and care
Review Net Promoter Scores periodically and take action on detractor feedback in partnership with the GM
Support daily studio operations — stepping in as acting GM as needed and contributing to scheduling, reporting, and operational continuity

Provide regular updates to the GM on instructor pipeline, talent development, and floor operations — surfacing risks and opportunities proactively
Contribute to the documentation and continuous improvement of studio policies, processes, and playbooks

This role is expected to grow with the business. As we scale, there will be opportunities for increasing ownership across talent, training, and instructor development at the network level.