Employee Service and Engagement

Ability to handle employee grievances, complaints, and workplace concerns professionally and fairly.

Strong conflict-resolution skills to mediate disputes and maintain a positive work environment.

Strong understanding of labor laws, company policies, and employee rights.

Ability to ensure company compliance with BPJS, Ministry of Manpower regulations, and workplace policies.

Excellent verbal and written communication skills to interact with employees, HRBPs, and external institutions.

Ability to communicate sensitive or complex HR matters clearly and tactfully.

Analytical thinking to assess employee issues and recommend fair, compliant, and strategic solutions.

Ability to make decisions in a way that balances employee well-being with business needs.

Proficiency in HRIS platforms and payroll systems to manage employee data and compensation efficiently.

Attention to detail to ensure accuracy in payroll processing and benefits administration.

Strong integrity and ethical judgment in handling sensitive employee data, complaints, and disciplinary matters.

Commitment to maintaining confidentiality and professionalism in all HR-related interactions.

Ability to design and implement engagement programs that enhance employee motivation and satisfaction.

Creativity in planning team-building activities, wellness initiatives, and culture-building programs.

Ability to manage multiple HR responsibilities simultaneously, from administrative tasks to employee relations and engagement initiatives.

Flexibility to adapt to changing HR policies, company needs, and employee concerns.

Ability to work closely with HRBPs, senior management, and external institutions (BPJS, Ministry of Manpower, etc.).

Strong relationship-building skills to foster trust with employees and internal teams.

Competency in drafting, updating, and enforcing company policies.

Ensuring employees are aware of and understand workplace policies and procedures.

Bachelor’s degree in Human Resources, Business Administration, or related field.

Minimum of 5 years of experience in HR, preferably in employee relations or engagement.

Strong understanding of labor laws and HR compliance requirements.

Experience managing HRIS and payroll systems.

Excellent problem-solving and interpersonal skills.

Strong written and verbal communication skills.

Ability to handle sensitive issues with confidentiality and professionalism.

Fluency in English both written and speaking

% National Engagement Survey / Feedback Rate

SLA of inquiries and complaints handling

% Error rate in payroll

% satisfaction of national events

% participation of national events

% error rate in HR Administrative

% compliance rate of HR Department

% engagement event cost effectiveness

Number of national events

% Employee Relation Problem Solved and 0 legal implication