Clinical Account Specialist (Richmond, VA) – Johnson & Johnson MedTech, Neurovascular

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

We are searching for the best talent for a Clinical Account Specialist - Neurovascular to support clients and patients in the Richmond, VA territory.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

As the Clinical Account Specialist (CAS), you will: 

• Provide expert clinical product and technical assistance and training to physicians and Neurovascular Lab Staff on the effective use of Johnson & Johnson MedTech - Neurovascular’s innovative technology during NV procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.   

• Educate customers on New Product Introductions (NPI) as well as all other Johnson & Johnson – Neurovascular products by providing technical and clinical information and in-service trainings. 

• Share best practices to increase value for customers.   

• Use consultative selling techniques to identify potential sales opportunities within the account. 

• Create awareness of Johnson & Johnson Neurovascular solutions and facilitates Sales Representative (SR) contact with the key decision makers to drive incremental business.  

• Maximize customer case support capability through proper planning and scheduling techniques.  

• Drive collaboration and maintaining consistent, open lines of communication across the assigned responsibilities with the local team (i.e. SR, RBM and other CAS), as well as professional education and other internal and external partners.   

• Develop and share best practices with US Field Sales and Service colleagues and internal partners.  

• Develop and grow mutually beneficial customer relationships within and beyond the lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff. 

• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.   

• Prioritize and appropriately respond to requests in a high-stress environment.  Maintain composure and problem solving focus during stressful interactions.   

• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders.  Formulate solutions based on dialogue and input gained during session.   

• Provide mentoring for new Johnson & Johnson Neurovascular commercial team members as requested.   

• Respond daily to requests by email from customers, practitioners and partners.  

• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.  

• Maintain Safe Fleet standards according to Company guidelines.   

• Communicate business related issues or opportunities to next management level.   

• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.   

• A minimum of a Bachelor’s degree, or four (4) years of relevant professional work/military experience 

• A minimum of two (2) years of clinical or technical work experience in a patient care or hospital environment 

• A valid driver’s license issued in the United States 

• Must demonstrate endovascular procedural knowledge 

• Must successfully complete all company training programs and pass the company certification process, as well as all customer mandated and vendor credentialing requirements 

• Will be required to maintain advanced clinical knowledge of hemorrhagic and acute ischemic stroke imaging, technical knowledge of NV devices, advancements, and the business landscape 

• Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs  

• May be required to lift up to 60 lbs 

• This position will be field based. Must be willing and able to travel up to 50% overnight locally, regionally, and nationally 

• Previous Neurovascular experience or peripheral vascular experience/ Neurovascular surgery experience - highly preferred

• Experience working with highly complex technical systems and/or working in a critical patient care setting 

Application review: We’ll carefully review your CV to see how your skills and experience align with the role.

Getting to know you: If there’s a good match, you’ll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.

Interviews with the team: If you move forward, you’ll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.

Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.

Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these. 

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