Critical Services Technician - Data Centre Operations (m/f/d)

At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 113,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.

Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.

Critical 24/7 operational role ensuring availability and performance of mission-critical data centre infrastructure at one of our new client’s facilities. Responsible for monitoring, maintenance, incident response, and compliance with German data centre standards.

• Monitor critical systems via BMS/DCIM platforms (power, UPS, cooling, fire protection, security)
• Track environmental parameters and system performance in real-time
• Document all activities and deviations in shift logs

• Conduct structured inspection rounds every 2-4 hours
• Perform visual/functional checks of UPS, generators, HVAC, electrical systems
• Execute minor preventive maintenance tasks
• Support planned maintenance activities

• Respond immediately to alarms and system faults
• Perform initial diagnostics and implement emergency protocols
• Coordinate with external service providers
• Escalate critical issues per established procedures
• Document incidents in ticketing systems (ServiceNow, JIRA)

• Complete detailed shift handover reports
• Maintain compliance documentation (DIN EN 50600, ISO 27001)
• Communicate with customers regarding incidents/maintenance
• Coordinate with Security, IT, and Facilities teams

• Enforce security protocols and access control
• Ensure compliance with DGUV, VDE, BDSG/GDPR requirements
• Participate in safety drills and report hazards

• Completed Ausbildung in: Elektroniker für Betriebstechnik, Mechatroniker, Anlagenmechaniker für SHK, or comparable
• Elektrofachkraft certification (or willing to obtain within probation)
• First Aid certification (valid within 2 years)
• Fire Safety Officer training (Brandschutzhelfer)
• Valid Class B driving license

• Electrical power distribution systems (low/medium voltage)
• HVAC and climate control technology
• UPS systems, battery banks, emergency generators
• Basic IT infrastructure (servers, network equipment)
• Understanding of Tier III/IV critical infrastructure concepts

• Technical terminology proficiency in German

• Independent worker with strong problem-solving skills
• Team-oriented with excellent communication
• High stress tolerance and calm under pressure
• Reliable, punctual, flexible with shift changes
• Minimum 1-2 years technical operations experience

• Data centre, telecommunications, or colocation environments
• Tier III/IV certified facilities
• Equipment brands: Schneider Electric, Eaton, Vertiv, Stulz, Siemens

• CDCP (Certified Data Centre Professional)
• Sachkundenachweis Kältetechnik
• VDE certifications (VDE 0100, VDE 0105-100)
• Manufacturer-specific training

• DCIM platforms (Nlyte, Sunbird, FNT Command)
• BMS systems (Siemens Desigo, Schneider Electric, Johnson Controls)
• Ticketing systems (ServiceNow, JIRA, BMC Remedy)

• rotating shifts
• State-of-the-art Tier III certified facilities

Role requires adherence to: DIN EN 50600, VDE 0100/0105-100, DGUV Vorschrift 1 & 3, ISO 27001, ISO 50001, BDSG/GDPR, Arbeitsschutzgesetz, Arbeitszeitgesetz.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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