Customer Service Executive

• Deliver high-standard concierge services to tenants and visitors across the shopping mall and office building.

• Respond promptly and professionally to customer enquiries, requests, complaints, and feedback, ensuring timely and solution-oriented resolution.

• Support day-to-day property management operations, including coordination and execution of marketing and promotional activities.

• Monitor and assist front desk and reception operations to ensure seamless and efficient service delivery.

• Collaborate effectively with the account’s Event Team and Facilities Management team on operational tasks and event-related logistics.

• Ensure all activities align with company and client policies, including health, safety, and workplace regulatory requirements.

• Perform general administrative duties as assigned, including processing tenant applications, document filing, procurement, and maintenance of office supplies, equipment, and water services.

• Ad hoc duties and special projects as directed by management

• Diploma holder with at least 1 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience, or above with relevant experience

• Pleasant personality, outgoing and presentable

• Excellent customer service attitude and communication skills

• Good in spoken and written English and Chinese. Competent in spoken Putonghua.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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