Facilities Co-Ordinator

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Effective management of the front of house staff to ensure a first-class service in a professional and efficient manner, ensuring the first impression is of the highest standards, whether with the client, other employees, or external contractors/vendors.

• Event management – liaison with vendors and contractors to gain quotes and present them to the client, as well as organising and setting up the event, ensuring the smooth running of it.
• Supervision of events from start to finish on a regular basis, including ad-hoc out of working hours activities.
• Line management responsibilities.
• Management of the front of house team to ensure the smooth and effective running of the team.
• Regular performance review meetings with the front of house team – delegation of tasks and duties, as well as appraisals and staff evaluation.
• Overseeing and management of the food and stationery budget, and then ordering supplies in line with the stock report.
• Escalations of any performance issues with relevant recorded backup.
• Handling complaints and issues in reception, meeting rooms, and events.
• Ensuring applicable external laws and regulations and internal policies, procedures, limits and other risk control requirements are implemented and complied with.
• Cross training the front of house/Property Team with any relevant property-related procedures or policies.
• Supporting Facilities Manager in preparation for upcoming audits.
• Overseeing any internal visitors and assisting during their business visit.
• Engagement in internal Client initiatives.
• Ensuring the reception is kept clean and tidy at all times.

• Excellent spoken and written English language
• Excellent people skills, communication, team building
• Proactive individual with 7 stars Hospitably experience
• High levels of Customer Care skills, with an emphasis on instilling the same in the team
• An eye for detail
• Understand relationship with Stakeholders and coordinate Event, Functions and VIP visits
• Knowledgeable in providing and delivering cost effective solutions for FM operation
• Commercial awareness. Understands commercial implications of service decisions.
• Promote open, constructive and collaborative relations
• Experience in managing Stakeholders and Clients
• Experience in managing multi service real estate contracts at a country level.
• Experience of procurement methods and contractual terms and conditions relating to relevant services. Strong knowledge and experience of performance management of partnerships.

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.