HR Service Consultant with German

• →Resolve tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR processes
• →Maintaining data in Workday pertaining to employee life cycle such as promotion, transfer, contract extension or other job change transactions
• →Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
• →Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• →Quality check on the key/critical HR transactions processed by team as defined in the quality framework
• →Assist with building and maintenance of a knowledgebase for Case Management

• Demonstrated high proficiency in HR processes and standard operating procedures with ability to resolve complex queries
• Team Player with very good customer service skills
• Highly motivated and organized
• Attention to detail and an ability to work towards tight deadlines
• Result oriented with the ability to manage competing priorities and multiple stakeholders

• Demonstrated good understanding of HR management practices, processes & procedures
• Very good knowledge of written, verbal communication skills in Polish, English & German
• Previous experience in Workday HR environment preferred or similar HR Software Systems in above languages
• Knowledge of Case Management tool an added advantage
• Service oriented attitude
• Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)

• Bachelor’s/Master’s degree in Human Resources or equivalent experience
• 2-3 years of experience supporting HR Processes / Services

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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