IFM Operations Support Manager

United States·Richmondmid

OtherOperations Support Manager

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Quick Summary

Key Responsibilities

Operational Excellence Oversee day-to-day operational support activities across multiple facility management contracts, ensuring compliance with service level agreements (SLAs),

Requirements Summary

Education: Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field preferred Experience: Minimum 5-7 years in facility management operations,

Technical Tools

OtherOperations Support Manager

The IFM (Integrated Facility Management) Operations Support Manager provides strategic and operational support to facility management operations, ensuring seamless service delivery, continuous improvement, and client satisfaction across integrated facilities portfolios. This role serves as a critical liaison between operations teams, clients, and service partners while driving performance excellence and operational efficiency.

Responsibilities

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Requirements

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Proficiency with CMMS platforms (Corrigo) and other facility management software platforms
Basic working knowledge of building systems (HVAC, electrical, plumbing, life safety)
Advanced Microsoft Office (Excel, PowerPoint, Word, SharePoint) & Google Suite (Sheets, Docs, Slides, Drive) skills
Basic understanding of maintenance management principles and preventive maintenance programs

Excellent organizational and project management abilities
Strong analytical skills with attention to detail
Exceptional communication skills, both written and verbal
Proven ability to manage multiple priorities in fast-paced environments
Client-focused mindset with strong relationship-building capabilities
Problem-solving orientation with ability to make sound decisions under pressure

Nice to Have

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Certified Facility Manager (CFM)
Facility Management Professional (FMP)
Project Management Professional (PMP)
LEED certification or sustainability credentials

Reports to: IFM Operations Director

Direct Reports: Contact Center Supervisor, Facility Coordinators, or other Administrative Support Staff.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

What We Offer

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93,000.00 – 135,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

✓401(k) plan with matching company contributions

✓Comprehensive Medical, Dental & Vision Care

✓Paid parental leave at 100% of salary

✓Paid Time Off and Company Holidays

✓Early access to earned wages through Daily Pay

On-site –Richmond, VA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.