Professional, Account Management

• Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly.

• Build strong, professional relationships with client contacts to foster trust and ensure satisfaction.

• Assist in coordinating meetings and business reviews to track progress against client goals and key performance indicators (KPIs).

• Help monitor account performance against Service Level Agreements (SLAs).

• Prepare and update reports on client metrics, usage trends, and satisfaction levels.

• Escalate delivery issues and risks to senior team members for resolution.

• Use CRM tools and analytics to track account health, engagement patterns, and user adoption.

• Support efforts to identify potential improvements, upsell, or cross-sell opportunities.

• Provide actionable insights to internal teams based on client feedback and data analysis.

• Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests.

• Participate in internal meetings to stay informed on product updates and share customer insights.

• Develop a deep understanding of JLLT products and services and learn how they deliver ROI for clients.

• Stay informed about industry trends and customer success practices.

• Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices.

• 0–2 years of experience in customer success, account management, client services, or a related area (internship experience applicable).

• Strong verbal and written communication skills.

• Excellent organization and time-management abilities to manage multiple tasks across accounts.

• Collaborative mindset with an eagerness to learn and contribute in a team environment.

• Proficient with MS Office (Excel, PowerPoint, Word).

• Analytical thinker comfortable working with metrics and reports.

• Bachelor’s degree preferred in business, marketing, communications, or a related field.

• Familiarity with CRM systems or SaaS platforms.

• Basic understanding of customer success principles, client engagement, and service delivery metrics.

• Interest in technology solutions related to real estate and facilities management.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.