Professional, Facilities Management

Duties & Responsibilities 

Site Management 

• Manage the delivery of the facilities management services to the client’s facilities under Jones Lang LaSalle’s management and act as the single point of contact for the client, for their Malaysia site. 

• Develop and implement building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.  

• Liaise regularly with the client on facilities management issues.  

• Implement Jones Lang LaSalle initiatives such as the Compliance Review, Continuous Improvement Work Group programs, Regional Training programmes and other initiatives as appropriate.  

• Drive client specific initiatives such as savings targets, best practices etc.  

• Ensure the maintenance and upkeep of the facilities.  

• Manage in-house and contractor staff to prescribed SLAs and KPI, ensuring effective Management Information (MI) is being reviewed to continually improve service.  

• Data Management, Policies & Procedures & Audit: Ensure data integrity of all systems and audit/review and analyze data from time to time.  

• Ensure consistency of procedures with established standards and support continuous updating as required.  

• Manage the reception team, ensuring they are meeting SLAs and KPI. 

Financial Management 

• Manage budgets in conjunction with the regional finance team, and in accordance with client policy and practice. Ensure that services are managed to budget.  

• Ensure that expenditure is regularly reviewed and checked to demonstrate value and identify alternative, cost effective means of delivery.  

• Ensure efficient and economic operation of assigned responsibilities.  

Training 

• Ensure that adequate and timely training is provided across to the Reception team, and that you and your team completes mandatory trainings as defined by JLL and the client. 

• Actively manage the professional development of all direct reports.  

Customer Service / Client Relationships 

• Pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved. 

• Lead by example and groom the team in achieving maximum client satisfaction level.  

Reporting  

• Ensure and complete periodic reporting to meet client expectations and internal requirements.  

• Submit a monthly management report Review and report against agreed SLA and KPIs.  

Leadership / Staff Management  

• Actively encourage an environment that supports teamwork, co-operation & performance excellence within the account team.  

• Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.  

• Provide service leadership and set standards of conduct and behaviour for all directly employed staff and 3rd party vendors.  

Qualifications 

• Minimum 5 years of relevant experience in facilities management, property management, facilities engineering, or related field. 

• Strong budget management and data analysis skills. 

• Knowledge on Microsoft service suites. 

• Excellent written and verbal communication skills. 

• Facilities Management Diploma Holder or its equivalent 

• Experience in hard services will be an added advantage.