Senior Director, Business Operations

• →Partner with Account Directors, account leadership, client stakeholders, and subject matter experts to translate business needs and desired outcomes into integrated strategies, priorities, and execution plans.
• →Lead business services programs and operational initiatives that improve service delivery, enable visibility across teams, and support achievement of account objectives.
• →Drive initiatives related to operations, innovation, organizational capability, and account transformation.
• →Manage program schedules, priorities, risks, dependencies, and action plans to ensure timely delivery of critical initiatives.
• →Serve as a trusted advisor to the client, account leadership, peers, operations teams, and functional partners.
• →Lead change enablement activities, including stakeholder engagement, communications, leadership alignment, capability transfer, end-user training, and adoption planning.
• →Develop strategies and implementation plans to support organizational transition, gap closure, and sustainable process improvement.
• →Lead the account FM Center of Excellence with focus on continuous improvement, Corrigo governance, NOC, call center operations, KPI management, and operational consistency in partnership with Office, Retail FM, and Engineering teams.
• →Oversee HSSE programs and operations in support of account requirements and operational excellence.
• →Lead governance of Corrigo work order processes, supporting systems, and associated data and reporting platforms to maximize performance visibility, reporting quality, platform capability, and AI-enabled functionality.
• →Collaborate with client real estate representatives and account partners to support disaster planning and business continuity activities.
• →Develop executive-ready presentations, analyses, and recommendations for senior-level discussions and decision-making.
• →Partner across functions to drive execution of strategic initiatives and operational projects.
• →Document and formalize operational processes, standards, and best practices as needed.
• →Support innovation and continuous improvement programs across the account.
• →Identify and implement opportunities to improve account performance through AI enablement, process redesign, and stronger operational governance.
• →Promote a culture of accountability, collaboration, operational discipline, and service excellence.

• Bachelor’s degree required; advanced degree preferred.
• Significant experience in facilities management, business operations, business services, or a related field, with strong analytical and strategic planning capability.
• Commercial real estate experience preferred.
• Experience leading teams, programs, or large account initiatives in a complex, client-facing environment.
• Strong business acumen, with the ability to influence and collaborate effectively across all levels of the organization.
• Ability to think strategically and identify opportunities to improve service delivery, efficiency, and performance.
• Strong judgment and decision-making skills, including the ability to distill complex issues, assess risk, and determine when to escalate or act independently.
• Strong analytical and problem-solving capability, including the ability to synthesize data from multiple sources into clear insights and recommendations.
• Demonstrated experience with KPI reporting, performance management, and executive-level storytelling through data.
• Strong project and program management skills, with the ability to lead cross-functional initiatives across varied operational areas.
• Understanding of change management principles and experience supporting organizational transformation.
• Excellent written and verbal communication skills, including the ability to prepare concise, executive-ready presentations and communications.
• Strong organizational and execution skills, with the ability to manage multiple priorities in a dynamic environment and under tight deadlines.
• High degree of accountability, initiative, resourcefulness, and adaptability.
• Ability to work effectively with stakeholders across all levels of the organization.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.