Senior Facilities Manager

The Senior Facilities Manager is responsible for managing facilities operations and service delivery across an assigned multi-site portfolio. This role ensures facilities services are delivered safely, efficiently, consistently, and in accordance with JLL standards, client expectations, contractual requirements, account procedures, and applicable regulatory requirements. The Senior Facilities Manager serves as a key operational point of coordination across the assigned portfolio, supporting consistent execution of account priorities, service delivery standards, vendor performance, work order management, financial discipline, compliance support, and stakeholder communication. This position requires a proactive and experienced facilities professional with strong operational judgment, client-service orientation, vendor management capability, technical awareness, and the ability to coordinate effectively across multiple teams, service lines, and locations.

• →Facilities Operations & Service Delivery: Manage day-to-day facilities services across assigned sites, including building operations, maintenance coordination, vendor services, and workplace support while ensuring compliance with client agreements and service level expectations through regular inspections and quality checks.
• →Portfolio Coordination & Issue Management: Track and coordinate resolution of open issues, vendor commitments, and action items across sites; prepare operational summaries, dashboards, and status updates; serve as key coordination point between Facilities Management, Engineering, Workplace Experience, and account partners.
• →Client & Stakeholder Relationship Management: Build positive relationships with clients and stakeholders; manage requests through proper documentation and approval processes; communicate effectively regarding service delivery, operational impacts, and incidents; participate in meetings and exercise discretion with sensitive matters.
• →Team Leadership & Performance Support: Provide daily coordination and guidance to facilities staff and vendors; set expectations for responsiveness and work quality; coach on proper escalation and documentation; promote collaboration across departments and support a culture of safety and accountability.
• →Work Order & CMMS Management: Monitor work order activity in Corrigo/CMMS to ensure timely response and accurate documentation; review aging tickets and service trends; partner with teams to resolve issues; use data to identify service gaps and support performance reporting.
• →Vendor Management & Technical Coordination: Coordinate vendor service delivery and ensure contract compliance; review proposals for accuracy and business need; monitor building systems (HVAC, electrical, plumbing, fire/life safety); support maintenance planning and translate technical issues into stakeholder communications.
• →Compliance, Incident Response & Financial Support: Support incident management, escalation, and corrective action tracking during service disruptions; ensure compliance with safety standards, audits, and regulatory requirements; assist with budget tracking, invoice review, and cost control while identifying savings opportunities.

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field preferred;
• Minimum 7–10 years of progressive experience in large-scale, multi-site facilities management, corporate real estate, property operations, or workplace services.
• Proven experience supporting multi-site portfolios, large corporate campuses, high-demand client environments, or complex facilities operations with demonstrated ability to manage competing priorities across multiple locations.
• Strong track record coordinating vendors, service providers, internal teams, and client stakeholders to deliver consistent service across complex operational environments.
• Working knowledge of building systems (HVAC, electrical, plumbing, fire/life safety), facilities operations, preventative maintenance, work order management, service delivery, compliance support, and operational risk management.
• Experience using CMMS platforms such as Corrigo, ServiceNow, or similar systems for work order management, reporting, and operational tracking.
• Strong proficiency with Microsoft Office Suite (Excel, PowerPoint, Word), Teams, Outlook, SharePoint, Smartsheet, reporting tools, dashboards, and workflow tracking systems.
• Ability to work independently, manage multiple competing priorities simultaneously, respond effectively to urgent operational matters, and maintain composure in fast-paced, dynamic environments.

• IFMA CFM, FMP, SFP, PMP, OSHA 30, BOMI, or related facilities certifications preferred; prior experience in Integrated Facilities Management (IFM) or outsourced service delivery environments.
• Experience supporting Fortune 500 clients, corporate headquarters, or complex operating environments such as technology, manufacturing, semiconductor, life sciences, financial services, or healthcare facilities.
• Experience with planned maintenance, business continuity support, shutdown coordination, incident management, emergency response, root cause analysis, and operational readiness planning.
• Knowledge of service level agreements, contractual scope, account governance, vendor KPIs, procurement processes, and financial controls related to facilities operations.
• Experience developing or improving operating procedures, reporting tools, dashboards, communication protocols, and team operating rhythms to enhance service delivery efficiency.
• Excellent verbal and written communication skills; strong organizational and follow-up abilities; ability to interpret operational issues and articulate business impact clearly to diverse audiences.
• Strong vendor coordination and service management capabilities; ability to influence without direct authority; sound judgment and escalation discipline; high level of professionalism, discretion, and accountability while coordinating across multiple teams and stakeholders.

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

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This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!