Soft Services Manager

• →Serve as the primary client contact for all soft services operations across industrial, Class A office, and airport facilities, building trusted relationships through proactive communication and exceptional service delivery
• →Oversee all soft services contracts including janitorial, pest control, waste management, and landscaping, conducting regular vendor performance reviews and quality audits to ensure contract compliance
• →Maintain rigorous documentation standards in accordance with government account requirements, including detailed record-keeping of service activities, vendor performance, and budget tracking
• →Drive the rebidding process for expiring contracts, evaluate proposals, negotiate terms, and onboard new service providers while meeting government procurement standards
• →Manage projects from small improvements to large-scale initiatives, collaborating cross-functionally with internal teams to align timelines, budgets, and client expectations
• →Respond to 24/7 on-call snow and ice emergencies at critical facilities, which may require immediate onsite presence to coordinate response efforts
• →Travel daily between multiple sites in your personal vehicle to conduct inspections and maintain strong relationships with facility teams, clients, and vendors

• 3+ years of experience in facilities management or soft services management with vendor and contract oversight responsibilities
• Experience managing services at Class A office buildings, industrial facilities, or airport properties
• REAL ID compliant identification required for site access
• Valid driver's license and reliable personal vehicle for travel between multiple sites in the Portland and Vancouver metro area
• Availability for 24/7 on-call snow and ice response, including ability to respond onsite during weather emergencies
• Proficiency with Microsoft Office Suite and facility management software or CMMS platforms

• Bachelor's degree in Facilities Management, Business Administration, or a related field
• Experience with government contracts requiring strict compliance, documentation standards, and regulatory adherence
• Background in contract negotiation, RFP processes, and vendor onboarding within a commercial real estate, corporate, or government contracting environment
• Experience using Corrigo or similar CMMS platforms for work order management and service tracking
• Familiarity with budgeting, forecasting, and financial reporting for facility services
• Knowledge of OSHA safety standards and environmental compliance related to building services
• Certification such as FMA (Facilities Management Administrator) or CFM (Certified Facility Manager)

Location: Vancouver, WA + Travel (Weekly travel to Portland, OR and monthly travel to surrounding areas)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.