Associate Director, Regional Patient Access & Experience

This is a high-impact, patient-focused role supporting individuals, caregivers, and healthcare providers throughout the care journey. You will serve as a key regional resource for an ultra-rare disease patient support program, helping patients navigate treatment initiation, adherence, insurance coverage, and access challenges. The role combines direct patient and provider engagement with program operations, education, and cross-functional collaboration. You will build trusted relationships while providing clear guidance on disease education, approved product resources, financial assistance, and infusion logistics. Working across Market Access, Medical Affairs, Patient Advocacy, Compliance, and other teams, you will help ensure a coordinated and seamless support experience. You will also contribute field insights, process improvements, and educational initiatives that strengthen the overall patient experience. This remote, one-year-term position is ideal for an experienced healthcare professional who is passionate about patient-centric execution and thrives in a collaborative, resource-efficient environment.

• Bachelor’s degree required; a life sciences field is preferred.
• Typically requires 12+ years of related experience with a Bachelor’s degree, 10+ years with a Master’s degree, or 7+ years with a PhD.
• Relevant experience supporting patients in pharmaceutical or healthcare settings, case management, social work, or a related field.
• At least 3 years of experience in a patient support program, integrated healthcare provider environment, or managed care setting is desired.
• Experience in rare disease, pediatrics, and/or complex therapies is preferred.
• Demonstrated commitment to patient-centricity and delivering a strong customer experience.
• Experience with field-based patient engagement using approved materials and working within regulatory guidelines is preferred.
• Proven ability to build trust with patients, caregivers, and healthcare professionals through empathetic listening and thoughtful communication.
• Strong ability to explain complex healthcare and treatment topics clearly using approved educational materials and ensuring understanding.
• Experience developing and delivering patient education programs, including navigating internal review processes, is preferred.
• Strong knowledge of government and commercial payers, including experience addressing access and reimbursement challenges within complex insurance environments.
• Ability to work effectively in a matrixed organization, balancing independent ownership with strong cross-functional collaboration.
• Excellent problem-solving, communication, relationship-building, and collaboration skills.
• Spanish-language proficiency is preferred.
• Willingness and ability to travel as required.
• Comfortable working remotely, with a preference for candidates located within the assigned geographic region.