Business Banking Analyst – Virtual – Bilingual

This full-time, virtual role supports business banking clients with a wide range of account servicing, operational, and administrative needs.
You’ll work directly with clients and internal banking partners to understand requests, coordinate solutions, and deliver timely, professional service.
The position combines client relationship management, account maintenance, financial information validation, compliance, and digital banking support.
You’ll also play an important role in validating digital business onboarding applications across multiple client segments.
Success in this position requires strong attention to detail, sound judgment, and the ability to navigate a fast-paced, service-focused environment.
You’ll collaborate with business advisors and other internal teams to resolve issues, identify opportunities, and proactively support client needs.
This opportunity is well suited to a bilingual professional with financial services experience who enjoys helping business clients and finding practical solutions

• Financial services knowledge: Well-developed knowledge of business banking products and services, including lending, cash management solutions, GICs, and banking centre services.
• Relevant experience: 1–2 years of experience in a professional, fast-paced sales and service environment, preferably within financial services, client service, or a client contact centre.
• Bilingual communication: Fluency in both French and English, with the ability to communicate effectively with clients and internal partners in both languages.
• Client-first mindset: Strong commitment to understanding client needs, identifying appropriate solutions, and delivering a consistently high standard of service.
• Communication skills: Strong interpersonal communication, active listening, and presentation skills, with the ability to build productive relationships across different audiences.
• Judgment and attention to detail: Ability to accurately maintain client files, validate financial information, follow established procedures, and exercise sound judgment when handling sensitive client and financial information.
• Relationship building: Ability to develop strong professional networks and collaborate effectively with business advisors and other internal partners.
• Learning agility: Curiosity and willingness to continuously develop knowledge of financial products, services, technologies, and client needs.
• Values-driven approach: Demonstrated commitment to trust, teamwork, accountability, professionalism, and responsible client service.
• Remote work readiness: Ability to work independently from a secure, dedicated workspace with a door that limits noise and distractions.
• Home internet requirements: Reliable wired internet connection capable of supporting high-quality calls, with a minimum download speed of 15 Mbps and upload speed of 10 Mbps. Satellite internet is not permitted.
• On-site availability: Ability to attend the primary work location within two hours' notice when required for business purposes.
• Schedule flexibility: Willingness to work rotating hours based on client and branch schedules, including occasional Saturday shifts.