Customer Journeys Consultant (AJO)

Lead sophisticated customer journey and marketing technology implementations for enterprise B2C and B2B clients.
You’ll combine technical consulting, marketing automation, personalization, and customer experience expertise to turn business goals into scalable solutions.
The role has a strong focus on Adobe Customer Journey technologies, including Adobe Journey Optimizer, Marketo, Campaign, and Target.
You’ll work closely with strategy, data, design, Product, Engineering, sales, and engagement teams to deliver measurable customer outcomes.
Your expertise will help clients improve personalization, experimentation, conversion, and lifecycle marketing performance.
You’ll also contribute to reusable delivery frameworks, mentor colleagues, and provide technical leadership across complex engagements.
This is a full-time remote consulting opportunity supporting enterprise clients across North America, with collaboration aligned to Central Time.

• Hands-on experience with B2C and B2B marketing technologies, particularly Adobe Journey Optimizer, Marketo, Adobe Campaign, Adobe Target, or comparable enterprise platforms such as Responsys, Salesforce Marketing Cloud, Cheetah Mail, Braze, or HubSpot.
• Strong understanding of personalization, customer segmentation, A/B and multivariate experimentation, and data-driven marketing optimization.
• Solid knowledge of the broader digital marketing ecosystem, including CDPs, DMPs, paid media, identity management, marketing automation, data collection, and privacy requirements.
• Proficiency in HTML, SQL, scripting, data modeling concepts, campaign logic, and workflow orchestration.
• Experience establishing and working with API integrations, with practical knowledge of tools such as Postman, PostBuster, or similar API testing and development tools.
• Ability to translate business goals into scalable marketing architectures, technical designs, data structures, workflows, and measurable outcomes.
• Strong consulting capabilities, including the ability to provide industry insights, make proactive and prescriptive recommendations, and communicate confidently with executive stakeholders.
• Excellent communication, analytical, problem-solving, and cross-functional collaboration skills, with the ability to navigate ambiguity and drive decisions toward clear outcomes.
• Experience partnering with Product and Engineering teams on roadmap planning, platform improvements, feature requirements, and go-to-market initiatives.
• Ability to adapt quickly and stay current with a rapidly evolving marketing technology landscape, particularly developments in AI and customer experience technology.
• Experience leading multi-workstream marketing technology or customer experience programs is preferred.
• Background in customer journey design, lifecycle marketing, or marketing analytics is an advantage.
• Adobe Experience Cloud certifications or certifications in comparable marketing technology platforms are a plus.