Delivery Manager - Professional Services

This role offers the opportunity to lead strategic Professional Services accounts and drive successful product adoption beyond initial implementation.
You will manage the customer lifecycle from an operational and strategic perspective, combining delivery oversight with account evolution and expansion.
The position is highly client-facing, requiring close engagement with tactical and executive stakeholders to understand objectives and deliver measurable outcomes.
You will monitor operational performance, identify opportunities for improvement, and develop roadmaps that support sustainable product growth.
The role also involves applying AI and data to optimize business processes and create more effective customer solutions.
Working across multidisciplinary teams, you will influence priorities, resolve challenges, and ensure high-value delivery in a dynamic SaaS environment.

• Proven experience as a Delivery Manager or in a comparable delivery management role within Professional Services or technology consulting.
• Experience managing and monitoring products or platforms after implementation, including operational performance, evolution roadmaps, business outcomes, retention, and account expansion.
• Previous experience in technology product, SaaS, conversational technology, chatbot, messaging, or conversational AI environments.
• Strong practical understanding of how AI and data can be applied to optimize business processes and solutions.
• Demonstrated ability to work directly with clients and effectively manage both tactical and executive stakeholders.
• Advanced or fluent English, with the ability to conduct daily communication, negotiations, and account management in English.
• Ability to work in São Paulo, Brazil, under a hybrid model involving office presence and periodic client visits.
• Strong analytical and problem-solving skills, including root-cause analysis and evaluation of ROI and project feasibility.
• Ability to influence cross-functional teams and negotiate conflicting priorities while maintaining focus on delivery and business value.
• Strong stakeholder management, communication, organization, and consultative skills.
• Intermediate Spanish is a plus.
• Experience with messaging ecosystems such as WhatsApp Business API, Messenger, RCS, or conversational SaaS is advantageous.
• Previous experience with account expansion, upselling, and cross-selling is a plus.