Engagement Manager

IndiaRemoteFull-timemid

Engagement ManagerProject & Program Management

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Quick Summary

Requirements Summary

9+ years of experience in IT professional services, technology consulting, client engagement, account management, or a related field. Proven track record of driving account expansion, upselling,

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Engagement ManagerProject & Program Management

This is a commercially driven leadership role focused on managing strategic client relationships and growing a portfolio of IT services engagements.
You will combine account management, revenue expansion, commercial ownership, delivery governance, technical solutioning, and people leadership.
The role requires close engagement with senior stakeholders, including VP and C-suite contacts, while ensuring strong client satisfaction and retention.
You will identify and develop opportunities across upselling, cross-selling, renewals, team extensions, and new business within existing accounts.
You will also oversee commercial performance, delivery health, project governance, profitability, and account-level risks.
The position offers the opportunity to translate Cloud, DevOps, AI, and custom software capabilities into compelling business solutions.
This role is well suited to an experienced technology services leader who can balance growth, delivery excellence, commercial outcomes, and long-term client relationships.

Own strategic client relationships and serve as the primary escalation point for senior client stakeholders.
Develop and execute account-growth strategies focused on upselling, cross-selling, renewals, team extensions, incremental revenue, and account expansion.
Build relationships across new client business units to identify additional opportunities and strengthen account penetration.
Lead SOW development, RFP responses, commercial proposals, solution pitches, pricing discussions, and contract negotiations.
Manage contract renewals, MSA negotiations, pricing, margins, utilization, budgets, profitability, and overall commercial health.
Conduct regular MBRs, QBRs, governance reviews, and account-health discussions with senior stakeholders.
Partner with Project Managers and Technical Leads to ensure milestones, SLAs, quality standards, budgets, and delivery commitments remain on track.
Establish and maintain strong delivery governance across RAID logs, RACI frameworks, change control, milestone tracking, risk management, and project health.
Ensure scope, timeline, and budget changes are formally assessed, documented, approved, and communicated to relevant stakeholders.
Develop and maintain portfolio-wide account and project health scorecards and review them on a defined cadence.
Identify delivery, commercial, and relationship risks early and lead appropriate corrective actions.
Translate complex offerings across Cloud, DevOps, AI, custom software, and technology consulting into relevant business solutions.
Lead commercial and technical discussions from initial discovery through opportunity development and closure.
Mentor and develop Project Managers, Technical Leads, and engagement teams while establishing consistent standards for delivery and client management.
Drive strategic initiatives independently and ensure consistent execution across the account portfolio.
Maintain strong client retention, satisfaction, profitability, delivery quality, and long-term account growth.

Requirements

~2 min read

9+ years of experience in IT professional services, technology consulting, client engagement, account management, or a related field.
Proven track record of driving account expansion, upselling, cross-selling, renewals, team extensions, and incremental revenue.
Strong experience leading SOWs, RFP responses, commercial proposals, solution pitches, and contract discussions through to successful closure.
Strong financial and commercial acumen, including practical understanding of margins, utilization, budgets, pricing, profitability, and commercial negotiations.
Demonstrated experience managing strategic accounts and senior client relationships, including VP and C-suite stakeholders.
Strong experience conducting MBRs, QBRs, governance forums, and executive-level client reviews.
Proven ability to establish delivery discipline across RAID, RACI, change control, milestones, SLAs, risk management, and project health tracking.
Strong understanding of IT services and the ability to position Cloud, DevOps, AI, custom software, and digital transformation solutions against business requirements.
Excellent negotiation, presentation, communication, influencing, and stakeholder-management skills.
Strong people-management and mentoring capabilities, with experience guiding Project Managers, Technical Leads, and client-facing teams.
Ability to operate independently, make commercially sound decisions, and manage multiple accounts, opportunities, and priorities simultaneously.
Strong analytical and problem-solving skills with a focus on client outcomes, revenue growth, and sustainable account performance.
Experience with Salesforce or similar CRM platforms is an advantage.
Experience selling or managing engagements involving Cloud, DevOps, AI, or digital transformation is highly desirable.
Strong ownership mindset with the ability to balance revenue growth, client satisfaction, delivery quality, and commercial performance.