HR & People Operations Lead

This is a ground-up opportunity to build and lead the people operations function for a growing India-based team within a global, remote-first environment.
You will take ownership of the employee lifecycle, from recruiting coordination and offers through onboarding, engagement, payroll, compliance, and offboarding.
The role combines hands-on HR administration with the opportunity to create policies, processes, and employee experiences from scratch.
You will become a trusted point of contact for employees while providing leadership with clear insight into team engagement, concerns, and operational needs.
Your work will help establish consistent, scalable people practices as the organization grows across distributed teams.
You will partner closely with operations leaders and international People stakeholders while working with sensitive employee and payroll information.
The ideal candidate is comfortable operating autonomously, improving systems, handling difficult conversations, and building structure where it does not yet exist.

• 3–5 years of experience in HR operations, People Operations, or HR Generalist roles supporting an India-based workforce.
• Hands-on experience with payroll administration and employee onboarding.
• Working knowledge of Indian labor law and statutory compliance, including EPF, ESI, tax withholding, and the Shops and Establishments Act.
• Experience creating HR processes and policies in environments where formal systems or structures were not yet established.
• Comfortable serving as a primary HR point of contact for employees and communicating difficult or sensitive matters clearly and professionally.
• Strong attention to detail, particularly when managing numerical, payroll, employee, and compliance data.
• Excellent written and verbal English communication skills, with discretion when handling confidential or sensitive conversations.
• Proficiency with HRIS and payroll platforms; experience with Deel is strongly preferred.
• Comfortable using Excel or Google Sheets and documentation tools such as Notion, Google Drive, and Linear.
• Ability to work with partial overlap with US Eastern Time hours.
• Experience supporting remote or distributed teams managed from the US is a plus.
• Background in healthcare, revenue cycle management, BPO, or KPO operations is advantageous.
• Familiarity with recruiting and screening platforms such as Ashby, Checkr, or similar tools is beneficial.
• Experience running employee engagement surveys or developing an onboarding program from the ground up is a plus.
• Strong ownership, empathy, judgment, autonomy, accountability, and willingness to take initiative in a fast-growing environment.