Manager, Account Management

United StatesRemoteFull-timemid

OperationsOperations Specialist

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Quick Summary

Requirements Summary

At least 5 years of professional experience in customer-facing roles. At least 5 years of hospitality industry experience, ideally across a variety of positions or functions.

Technical Tools

OperationsOperations Specialist

The Manager, Account Management will drive account growth and strengthen strategic relationships across the hospitality industry, supporting key accounts and properties in a remote environment. This role focuses on developing and executing account plans, identifying year-over-year growth opportunities, and enhancing the quality and value of procurement programs. Working closely with cross-functional teams, you will help clients improve operational and financial performance while ensuring their day-to-day needs are met. You will analyze account-level growth data, identify opportunities for improvement, and contribute to strategic initiatives and special projects. This position is ideal for a customer-focused professional with strong hospitality, procurement, and supply chain experience. The role offers the opportunity to influence business outcomes while contributing to distinctive products, services, and responsible sourcing initiatives.

Develop and execute opportunity management strategies for assigned accounts, identifying ways to increase account quality, revenue, and overall business value.
Identify year-over-year growth opportunities and translate account insights into actionable strategies aligned with business objectives.
Assess potential barriers and opportunities to inform account planning and support sustainable growth.
Collaborate with cross-functional teams to meet clients’ day-to-day needs and deliver initiatives that improve operational and financial performance.
Consolidate and analyze account-level growth data to identify trends, evaluate performance, and uncover new business opportunities.
Support special projects, strategic initiatives, and customer deliverables that contribute to account success.
Build strong working relationships with key accounts and individual properties, supporting the execution of account plans and business priorities.

Requirements

~1 min read

At least 5 years of professional experience in customer-facing roles.
At least 5 years of hospitality industry experience, ideally across a variety of positions or functions.
At least 3 years of experience in procurement or supply chain-related roles.
Proficiency in Microsoft Excel, including sorting and filtering data, using formulas, and creating pivot tables.
Willingness and ability to travel up to 25%.
Familiarity with hospitality Group Purchasing Organization (GPO) programs is preferred.
Experience in client-facing account management roles is an advantage.
Strong analytical, strategic thinking, communication, and cross-functional collaboration skills to identify opportunities and support client objectives.