Manager, Collections

This is a full-time remote leadership opportunity focused on strengthening collections performance and reducing financial loss.
You’ll lead collection strategies, analyze financial and operational data, and identify opportunities to improve recovery and reduce bad debt.
The role combines people leadership, analytics, process improvement, project management, and complex billing dispute resolution.
You’ll guide collection teams through coaching, training, performance management, and clearly defined operational goals.
You’ll also collaborate extensively with teams across billing, revenue operations, sales, technology, field operations, regulatory functions, and external vendors.
The position includes specialized responsibility for carrier access billing and complex disputes involving contracts, tariffs, provisioning, and billing systems.
This role is suited to an experienced collections or revenue operations leader who can turn data into action while balancing financial objectives with a positive customer experience.

• High school diploma or GED required; a bachelor’s degree in business, finance, accounting, operations, or a related field is preferred. Equivalent relevant professional experience may be considered.

• At least 5 years of progressively responsible experience in collections, credit, billing, accounts receivable, revenue operations, or a related field.

• 2–3 years of experience leading employees, including coaching, performance management, training, and achievement of operational objectives.

• Working knowledge of applicable federal and state laws and regulations governing collection activities and practices.

• Strong understanding of financial reporting principles, credit processes, and collections practices.

• Working knowledge of company policies, tariffs, contracts, and interconnection agreements relevant to billing, credit, collections, and dispute resolution.

• Experience managing a union-represented workforce.

• Experience managing third-party collection agencies, service providers, or external vendors.

• Strong analytical skills and the ability to interpret financial and operational data, identify trends and risks, and translate findings into actionable recommendations.

• Demonstrated ability to establish performance metrics, monitor results, and implement corrective actions that improve collections and reduce bad debt.

• Strong leadership and people-management capabilities, including the ability to coach, motivate, develop, and hold employees accountable.

• Strong presentation and communication skills, with the ability to explain operational results, recommendations, and complex information to both technical and nontechnical audiences.

• Strong problem-solving and decision-making skills, particularly when resolving complex billing, account, and collection disputes.

• Excellent organization, attention to detail, documentation, and follow-through, with the ability to manage multiple priorities and deadlines in a changing environment.

• Ability to collaborate effectively across departments and build productive working relationships with diverse stakeholders.

• Sound judgment, discretion, and ability to maintain confidentiality while balancing customer experience with financial objectives.

• Collections or billing experience in telecommunications, broadband, utilities, or another regulated industry is preferred.

• Must be currently authorized to work in the United States for any employer; employer sponsorship is not available for this position.

• Ability to work effectively in a primarily computer-based environment involving extended periods of sitting and regular use of computer, keyboard, mouse, and telephone systems.