Manager, Professional Services

This role leads a Professional Services organization responsible for delivering high-quality implementations and customer outcomes.
You will manage Consultants and Project Managers while driving operational and financial performance across the function.
The position combines people leadership with ownership of revenue, margin, utilization, predictability, and delivery KPIs.
You will shape capacity planning, resource allocation, staffing, and scalable processes in a high-demand environment.
A key part of the role is creating structure, developing talent, and improving the consistency and repeatability of service delivery.
You will collaborate with regional and global stakeholders and may also support sales through services scoping and solution recommendations.
This is a permanent, full-time remote role with opportunities to influence both customer success and broader Professional Services strategy.

• Proven experience managing teams within Professional Services, Consulting, Implementation, or a similar customer-facing services environment.
• Strong business acumen with hands-on experience managing revenue, margin, utilization, predictability, and other operational KPIs.
• Demonstrated experience with capacity planning, staffing, resource allocation, and workload forecasting.
• Experience working directly with external customers in Professional Services, Consulting, Implementation, Customer Success with billable components, or related environments.
• Proven ability to operate in ambiguous environments, establish structure, and develop scalable processes from the ground up.
• Strong people leadership skills, with the ability to support team development, wellbeing, accountability, and performance.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across multiple countries and time zones.
• Professional fluency in English is required for regular communication with international customers and colleagues and for reviewing technical documentation.
• Experience with enterprise software implementations, preferably ERP, is an advantage.
• Familiarity with manufacturing processes is a plus.
• Experience in the wood industry or furniture production is considered an asset.
• Must be legally authorized to work in the United States or Canada without current or future employer sponsorship.