Operations & Customer Support Associate, Pharmacy

This role plays an important part in ensuring pharmacy services operate smoothly and patients receive timely, reliable support.
You will serve as a key point of contact for patients while coordinating closely with pharmacies and medical teams.
The position combines customer service, pharmacy operations, order monitoring, and issue resolution in a patient-focused environment.
You will help track prescription fulfillment, identify delays or discrepancies, and coordinate solutions across internal and external stakeholders.
The role also provides opportunities to identify operational improvements that can enhance efficiency and the overall patient experience.
Success requires strong attention to detail, communication skills, problem-solving ability, and comfort working across digital tools and operational workflows.
This is a fully remote opportunity for someone interested in healthcare operations and improving the way pharmacy services are delivered.

• Bachelor’s degree or equivalent experience in healthcare, business, operations, or a related field.
• 1–3 years of experience in a customer service or operations-focused role; healthcare or e-commerce experience is a plus.
• Strong communication and problem-solving skills, with a genuine focus on helping patients and addressing their needs.
• Interest or experience in operations, including the ability to monitor workflows and ensure tasks are completed accurately and on time.
• Excellent attention to detail and a consistent approach to following up on issues through resolution.
• Comfortable working with customer service and operational technology, including Zendesk, Athena, and spreadsheets used for tracking orders and interactions.
• Familiarity with Shopify is a plus.
• Ability to collaborate effectively with pharmacy, medical, e-commerce, and external partner teams.
• Must be authorized to work in the United States without current or future visa sponsorship.