Operations Lead ( Transfer Agency)

IndiaRemoteFull-timelead

OtherOperations Lead

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Quick Summary

Key Responsibilities

Own end-to-end service delivery, establish and monitor service-level agreements (SLAs), implement maker-checker controls, track errors, manage escalations, and ensure consistent operational accuracy.

Requirements Summary

Oversee issuer appointment documentation, DTC agent-change notifications, and the ingestion, validation, and reconciliation of legacy shareholder records.

Technical Tools

OtherOperations Lead

In this leadership role, you will build and scale an India-based operations team responsible for supporting a U.S. stock transfer agency. You will establish operational processes from the ground up, recruit and develop talent, and ensure seamless service delivery across Indian and U.S. time zones. Combining strategic leadership with hands-on execution, you will oversee shareholder services, securities transfers, compliance reporting, and corporate actions. You will be responsible for maintaining the accuracy, security, and integrity of shareholder records while implementing robust controls and service standards. Working closely with U.S. leadership, compliance specialists, and engineering teams, you will identify opportunities to automate workflows and improve operational efficiency. This fully remote opportunity offers a unique chance to shape a growing operation, introduce modern tools, and build a high-performing team in a specialized financial services environment.

Responsibilities

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Familiarity with DTC and DTCC systems and processes, including FAST, DWAC, DRS Profile, Cede & Co., CBRS, and omnibus proxies.
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Knowledge of SEC Rule 17Ad-series requirements and related transfer agency regulations.
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Experience with record conversions, deconversions, legacy data migrations, and shareholder record reconciliation.
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Familiarity with Rule 144, medallion signature guarantees, escheatment, KYC/KYB, anti-money laundering (AML), and proxy or annual meeting administration.
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Previous experience managing U.S. or cross-border operations from India while meeting U.S.-hours service-level agreements.

What We Offer

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✓Competitive compensation: Salary commensurate with experience, expertise, and leadership capabilities.

✓Equity participation: Opportunity to participate in the company's equity program.

✓Comprehensive health coverage: Health insurance designed to support your well-being.

✓Paid leave and wellness benefits: Access to leave provisions and wellness-related benefits.

✓Fully remote work: Work remotely from India while collaborating with U.S.-based leadership and international stakeholders.

✓Leadership ownership: Take on a genuine zero-to-one leadership mandate, with the opportunity to build and shape an operations function from its earliest stages.

✓Executive support: Work closely with U.S. leadership to establish operational strategy, processes, and team structure.

✓Modern technology environment: Use purpose-built operational tools and AI-assisted workflows to improve efficiency, consistency, and scalability.

✓Professional growth: Develop specialized expertise in U.S. securities operations, transfer agency services, regulatory compliance, and international team leadership.

✓Opportunity to make a lasting impact: Build the systems, standards, and culture that will support the long-term growth of the operations function.