Platform/Implementation Engineer

This role is responsible for the hands-on technical deployment, configuration, integration, and validation of enterprise software within customer environments.
You will work across infrastructure, identity, databases, networking, security, and application services to bring implementations from discovery through production readiness.
The position combines deep technical troubleshooting with direct customer engagement and cross-functional collaboration.
You will help ensure data is accurately ingested, normalized, validated, and ready for customer acceptance.
Success requires strong systems administration expertise, disciplined execution, and the ability to translate complex technical issues into clear business language.
You will also contribute to implementation documentation, customer training, knowledge transfer, and continuous improvement.
The role is remote for candidates based in U.S. Eastern or Central time zones, with a strong emphasis on customer partnership and technical ownership.

• 5+ years of experience in Windows infrastructure engineering or administration, including systems engineering, application implementation, professional services, or enterprise technical support.

• Demonstrated experience working directly with enterprise customers on technical deployments, integrations, upgrades, or complex technical troubleshooting.

• Hands-on Windows Server administration experience, including IIS, .NET application hosting, Windows services, permissions, file systems, logs, and command-line troubleshooting, along with working knowledge of Linux/UNIX.

• Strong experience with Active Directory, including domain service accounts and associated rights and permissions, plus familiarity with Microsoft Entra ID, LDAP, Okta, and identity and access management concepts.

• Practical PKI knowledge, including requesting, installing, and binding CA-signed certificates with appropriate CN and SAN entries.

• Strong understanding of enterprise networking and security fundamentals, with hands-on troubleshooting across TCP/IP, ports, DNS, proxies, firewalls, and TLS.

• Experience installing and configuring Microsoft SQL Server and using SQL for joins, filtering, reconciliation, data analysis, and validation in relational databases.

• Strong PowerShell scripting capabilities for automating repeatable technical tasks; Bash, Python, or similar scripting experience is a plus.

• Experience configuring and using monitoring and alerting tools to track system health and respond to technical issues.

• Experience working within formal change-management processes, particularly in banking or similarly regulated environments.

• Strong analytical, organizational, documentation, and problem-solving abilities, with the discipline to manage multiple priorities and drive issues through resolution.

• Excellent written and verbal communication skills, sound judgment, and a customer-service mindset when working with both technical and nontechnical stakeholders.

• Experience with identity governance, privileged access, security, compliance, or data-governance platforms is preferred.

• SQL Server high-availability experience and familiarity with platforms such as CyberArk, ServiceNow CMDB, Microsoft Azure, AWS, Oracle, or other enterprise infrastructure and database technologies are advantageous.

• Experience with both SaaS and self-hosted enterprise software deployments, particularly in regulated or security-conscious environments, is a plus.

• A bachelor's degree in information technology, computer science, cybersecurity, or a related field is preferred, or equivalent practical experience.

• Relevant certifications in Microsoft, Linux, cloud, networking, databases, security, or identity and access management are beneficial.