Senior Associate, Desktop Technician

This role provides high-level technical support across a global desktop environment, serving more than 400 users in a fast-paced financial services setting.
You will troubleshoot hardware, software, applications, and infrastructure-related issues across office and remote environments.
The position combines hands-on desktop support with broader exposure to servers, storage, networking, telephony, and enterprise IT systems.
You will work closely with technology teams and end users to resolve incidents, maintain reliable systems, and improve the day-to-day technology experience.
The role requires strong analytical thinking, technical depth, and the ability to manage issues effectively under pressure.
You will also contribute to a collaborative and inclusive IT environment supporting users across multiple global offices.

• At least 3 years of experience in technology support within the financial services industry.
• Bachelor’s degree required.
• Strong hands-on knowledge of Microsoft Office 365 and Azure applications and administration.
• Experience with Active Directory and Group Policy, Citrix administration and support, Intune, and SCCM.
• Strong troubleshooting and analytical skills, with the ability to diagnose and resolve complex technical issues efficiently.
• Ability to remain effective under pressure, prioritize competing requests, and work independently when required.
• Self-motivated, creative, adaptable, and comfortable taking ownership of technical challenges.
• Strong collaboration and communication skills, with a demonstrated ability to work effectively with users and technology teams.
• Commitment to inclusive behaviors and to fostering an environment that values diverse perspectives.
• Willingness to comply with the hybrid work policy, currently requiring four days per week in the New York City office and permitting one remote workday.