In this role, you will take full ownership of the end-to-end post-purchase customer journey, designing and optimizing cancellation flows, order management systems, loyalty initiatives, and referral programs. Operating in a fully remote, high-trust environment, you will build a repeatable, scalable post-purchase testing function from the ground up to maximize customer lifetime value and retention. Working cross-functionally with Retention, Design, and Engineering, you will turn quantitative insights, UX research, and pricing models into seamless user experiences. Leveraging cutting-edge AI-assisted workflows and advanced cohort analytics, you will drive subscription upsells, cross-sells, and feature adoption across a growing product portfolio. This is a high-visibility position for a data-driven e-commerce product strategist passionate about solving user friction and shaping subscription growth. You will also participate in biannual team off-sites, combining remote flexibility with meaningful in-person collaboration.

Post-Purchase Journey Ownership: Lead the strategy and performance of post-purchase customer touchpoints, including cancellation flows, order management, loyalty programs, and referral experiences.
Feature Development & Execution: Build and launch new post-purchase product features end-to-end, taking concepts from initial customer research and UX design through to engineering handoff and deployment.
Retention & Analytics Reporting: Track, analyze, and report on feature engagement and cohort metrics using analytics tools, identifying key leading indicators that directly influence customer retention.
Pricing & Upsell Optimization: Own upsell, cross-sell, and retention metrics, executing price modeling, positioning strategies, and A/B testing on pricing platforms to drive recurring revenue.
Custom Experience & Discovery: Optimize member discovery tools and custom subscription building features across the product ecosystem to enhance long-term engagement.
Cross-Functional Collaboration: Partner closely with Retention, Data, Design, and Engineering teams to define technical requirements (APIs, backends, queues) and maintain seamless project momentum.

Requirements:

Professional Experience: 3–7 years of experience in product management, e-commerce, or retention-focused roles, preferably within a DTC brand or digital subscription environment.
AI-Assisted Workflows: Proficiency with AI productivity and design tools (such as Claude Code, Claude Design, or similar AI-assisted workflows) across ideation, copywriting, design, and building processes.
Analytics & Retention Mastery: Deep hands-on experience with web analytics and retention/cohort reporting tools (e.g., GA4, Heap, or dedicated retention platforms).
Technical & UX Competency: Comfortable collaborating with engineering teams on backend infrastructure, APIs, and queues, combined with a strong foundation in customer research and UX design methodologies.
Pricing & Testing Experience: Practical experience with price modeling, price positioning, and pricing/A/B testing tools (e.g., Intelligems).
Strategic Mindset: Action-oriented, highly analytical, member-obsessed, and process-minded professional who thrives in fast-paced, collaborative environments.

Benefits:

Competitive Compensation: Highly competitive base salary range ($140,000 – $160,000 equivalent) plus performance bonus opportunities.
Fully Remote Flexibility: High-trust, 100% remote working environment.
Team Connection: Biannual all-expenses-paid team off-sites to build connections and collaborate in person.
Health & Wellness: Comprehensive health and medical coverage for you and your family.
Generous Time Off: Generous paid time off (PTO) to encourage wellness and work-life balance.
Perks & Allowances: Product allowances and specialized health and well-being perks.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Senior Ecommerce Manager, Post-Purchase

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