Senior Renewal Operations Manager

This role owns the operational engine that makes renewals predictable, measurable, and efficient at scale.
You will serve as a strategic business partner to Renewals, shaping processes, tooling, forecasting, data, and operational workflows.
The position combines revenue operations, analytics, systems thinking, and commercial judgment across complex renewal motions.
You will improve the full renewal lifecycle, from identification and assignment through risk management, quoting, close, and post-renewal data quality.
The role requires strong cross-functional influence across Revenue Technology, Finance, Analytics, Sales, and Customer Success.
As a senior individual contributor, you will lead through ownership and influence rather than direct management responsibility.
This is an ideal opportunity for an analytical, commercially minded operator who enjoys turning ambiguity into scalable processes and measurable business improvements.

• Proven experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a comparable analytical and problem-solving function, with demonstrated ownership of operational improvements and cross-functional initiatives.
• Hands-on experience with both consumption-based and subscription renewal motions, including renewal forecasting, retention reporting, and the contractual and operational mechanics involved in closing renewals.
• Strong critical-thinking and structured problem-solving skills, with the ability to break ambiguous challenges into clear workstreams, prioritize effectively, and drive initiatives through implementation.
• Strong quantitative and analytical capabilities, including advanced proficiency in Excel or Google Sheets, the ability to build and validate models from scratch, and the ability to translate complex analysis into clear recommendations and actions. SQL or equivalent data-querying experience is preferred but not required.
• Strong systems-thinking capabilities and experience using Salesforce for pipeline and renewal reporting, with an understanding of how CRM, subscription and entitlement data, quoting, billing, and other go-to-market systems interact.
• Sound commercial judgment and familiarity with renewal complexities such as co-terming, amendments, expansions, downgrades, price changes, multiyear agreements, auto-renewals, procurement requirements, and approval policies.
• Excellent cross-functional communication and collaboration skills, with the ability to build trust with field teams, senior leadership, and technical stakeholders while influencing outcomes without direct authority.
• A curious, proactive, and action-oriented mindset, with the ability to learn new domains and tools quickly, turn insights into practical improvements, and ensure changes are adopted and sustained.