Systems Integration Support Technician (BC)

CanadaRemoteFull-timemid

OtherSupport Technician

1 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

Minimum 5 years of experience working with access control, intercom systems, CCTV/IP systems, intrusion systems, IoT, or related security technologies.

Technical Tools

OtherSupport Technician

This role supports the successful integration and commissioning of smart building and IoT security technologies across client projects.
You will provide a combination of remote technical support and occasional onsite assistance at customer locations.
The position offers the opportunity to work hands-on with access control, CCTV, intrusion systems, intercoms, networking, and connected building technologies.
You will take ownership of IoT projects from initial configuration through commissioning and completion.
The role requires close collaboration with customers, project managers, security contractors, and cross-functional technical teams.
Strong troubleshooting, communication, and organizational skills are essential for resolving complex technical issues and keeping projects on track.
This is a mid-level, full-time opportunity offering meaningful technical responsibility within a remote-first environment.

Provide remote technical support and occasional onsite support at client locations, including required travel to project sites.
Support security contractors with the integration of smart building automation and IoT technologies.
Program, configure, install, and commission security and building technology systems as required.
Troubleshoot technical issues and collaborate with project managers and cross-functional teams to resolve complex problems.
Communicate clearly with customers, project managers, contractors, and internal stakeholders throughout project delivery.
Maintain accurate project updates and documentation within project management software.
Take end-to-end ownership of assigned IoT projects, from initial integration and configuration through commissioning and completion.
Ensure installations and technical work are completed cleanly, professionally, and according to project requirements.

Requirements

~1 min read

Minimum 5 years of experience working with access control, intercom systems, CCTV/IP systems, intrusion systems, IoT, or related security technologies.
Strong expertise with access control platforms such as Salto, ICT, or Kantech; certified installer experience is an advantage.
Hands-on experience with CCTV platforms including Hanwha, Digital Watchdog, Axis, Uniview, or Avigilon.
Experience installing and commissioning digital intercom systems and working with intrusion platforms such as DSC, Paradox, or Honeywell.
Solid knowledge of IP networking, including DMZ, VLAN, VPN, RDM, IPsec, SSL, VoIP, and PoE technologies.
Ability to configure Wi-Fi networks; experience with UniFi is preferred.
Ability to read and interpret construction drawings, wiring diagrams, and as-built documentation.
Strong background in structured cabling and low-voltage installations.
Previous experience using project management software and working with mobile applications and web portals.
Valid G-class driver's license with a clean driving record.
Strong troubleshooting, time management, organizational, written, and verbal communication skills.
Ability to work independently while collaborating effectively with a team and managing multiple priorities.
Professional phone manner and a strong commitment to clean, high-quality workmanship.