As a Transactions Analyst, you will play a key role in ensuring the accurate, compliant, and timely processing of real estate transactions in a fast-paced, fully remote environment. You will coordinate documentation from initial contract submission through closing, working closely with real estate agents, brokers, notaries, solicitors, and external brokerage partners. Your responsibilities will include reviewing contracts, validating transaction data, calculating commissions, monitoring deposits, and ensuring all required documentation is complete. You will also support agents in navigating digital platforms, resolving administrative issues, and adhering to provincial real estate requirements. Beyond transaction processing, you will contribute to technology adoption, process improvements, and training initiatives that enhance operational efficiency. This opportunity is ideal for a detail-oriented, bilingual professional who enjoys teamwork, digital collaboration, and delivering reliable service in a dynamic environment.
Real Estate Transaction Processing: Manage transaction files from initial submission through closing, ensuring accuracy, completeness, and compliance with established procedures. Process residential and commercial transactions, leases, service and fee agreements, referrals, cancellations, and listing contracts.
Contract Review and Documentation: Review contracts and supporting documents in SkySlope, enter accurate information into BackOffice, verify MLS data, calculate commissions, and generate transaction records for agents.
Documentation Follow-Up: Identify missing or incomplete paperwork, request additional documentation from agents, track outstanding requirements, and escalate unresolved issues to the managing broker or provincial transaction team lead when necessary.
Closing Coordination: Verify that all required documents are available before closing and obtain final approval from the provincial administrator broker when applicable. Coordinate with notaries, solicitors, external brokerages, and other stakeholders to ensure timely delivery of instructions, invoices, and supporting documents.
Financial Accuracy and Compliance: Confirm the accuracy of deposit information, ensure client funds are deposited into the appropriate trust account on time, and coordinate with the payouts department to facilitate payments to legal representatives and the release of commissions.
Communication and Customer Service: Manage personal and shared conveyance inboxes, respond promptly and professionally to inquiries from agents, employees, and external partners, and maintain clear communication throughout the transaction lifecycle.
Technology Adoption and Support: Promote effective use of core digital platforms, including SkySlope, Slack, CRM tools, and internal systems. Provide frontline assistance with transaction workflows, system navigation, and technology-related compliance requirements.
Training and Agent Enablement: Participate in onboarding, FINTRAC training, team meetings, provincial and national meetings, and monthly training sessions. Support the delivery of training on regulatory changes, new systems, and provincial processes.
Process Improvement and Innovation: Collaborate with technology, training, and operations teams to identify workflow challenges, support technology pilots, test document AI and automation solutions, and recommend improvements that enhance efficiency and user experience.
Workload and Performance Management: Manage a high-volume portfolio of transactions, potentially exceeding 100 active files, while prioritizing tasks, meeting deadlines, following established procedures, and adapting to changing workloads or team assignments.
Remote Collaboration and Accountability: Maintain consistent communication with colleagues and supervisors through email, messaging platforms, and video conferences. Protect confidential information, follow data security policies, and take ownership of assigned tasks and projects.