Utility Credit Analyst

The Utility Credit Analyst will play an important role in managing utility credit balances, refunds, and transfer requests in a fast-paced, fully remote environment. This position involves researching utility invoices, coordinating with suppliers, and ensuring outstanding credit requests are resolved accurately and within established deadlines. You will collaborate with internal teams, clients, and external stakeholders to maintain reliable financial records and streamline operational processes. By combining analytical thinking, attention to detail, and proactive communication, you will help improve the accuracy and efficiency of utility account management. You will also contribute to reporting, data tracking, and special projects supporting a range of managed services activities. This opportunity is ideal for an organized, accountable professional who enjoys solving problems, managing multiple priorities, and delivering high-quality service in a dynamic, international work environment.

• Professional experience: Experience in credit balance management, accounts receivable, utility billing, invoice processing, financial operations, customer service, or a related administrative or analytical role is beneficial.

• Analytical skills: Strong analytical and problem-solving abilities, with the capacity to investigate discrepancies, review invoice information, and identify appropriate next steps.

• Attention to detail: High levels of accuracy when handling financial information, maintaining records, updating tracking systems, and documenting communications.

• Microsoft Excel: Proficiency in Microsoft Excel and confidence working with spreadsheets, tracking tools, reporting data, and operational records.

• Communication skills: Strong written and verbal communication skills, with the ability to communicate professionally and effectively with utility suppliers, clients, and internal stakeholders.

• Ownership and accountability: Demonstrated ability to take responsibility for assigned tasks, independently initiate follow-ups, and drive requests through to resolution.

• Organization and time management: Ability to manage multiple requests, prioritize competing deadlines, monitor aging items, and maintain consistent follow-up in a high-volume environment.

• Documentation and process management: Ability to maintain clear, accurate records and follow established operational procedures, service standards, and documentation requirements.

• Adaptability: Willingness to learn utility billing processes, invoice management practices, dispute management systems, and related software applications.

• Independent and collaborative working: Ability to work autonomously while contributing effectively to a team and coordinating with internal and external stakeholders.

• Customer-focused mindset: A professional, responsive, and solution-oriented approach to resolving issues and supporting client requirements.

• Schedule flexibility: Willingness to work US business hours or a split US/India schedule, depending on operational and client requirements.