Sr. Property Claims Manager

Founded in 1898, Mutual of Enumclaw is a people-first insurer rooted in community, recognized as Washington’s Best Company to Work For for the 14th consecutive year, and proudly serving individuals, families, farms, and businesses through local independent agents across the West.

This Sr. Property Claims Manager reports to the Director of Property Damage claims, and leads the Property Claims function across Personal, Commercial, and Farm lines, managing multiple Property Claims Supervisors and their teams of adjusters up to the General Adjuster level. The role sets direction, standards, and authority levels for the function, and is accountable for accurate, timely, and compliant claim resolution, effective expense management, and developing strong claims talent. It ensures customers receive responsive, knowledgeable service throughout the claims process

• →Lead and direct Property Claims Supervisors and their teams to achieve department and company goals and initiatives.
• →Select, develop, and retain talent, and develop and maintain succession plans.
• →Manage performance of direct reports, including setting goals, providing ongoing feedback, and completing performance assessments.
• →Coach and develop Property Claims Supervisors, and hold them accountable for developing, engaging, and recognizing their teams.
• →Promote employee engagement through coaching, recognition, and reinforcement of behaviors that drive service excellence.
• →Monitor and balance workload distribution across teams.
• →Provide direction on coverage issues and escalated claims.
• →Grant settlement, reserve, and expense authority within established authority levels, and assess and recommend changes to authority levels.

• →Oversee daily operations of the Property Claims function, including handling of complex multi-line commercial, farm, and coverage claims.
• →Achieve business unit targets and key performance measures.
• →Develop and administer the department expense budget.
• →Ensure claim handling meets customer service standards and company and regulatory requirements.
• →Establish file quality and compliance requirements, and maintain file-handling processes that meet statutory and company requirements.
• →Manage highly sensitive and escalated situations with urgency and empathy, identifying risks and escalating as required.
• →Monitor industry, environmental, and legislative trends, and educate the team to identify and mitigate risk.
• →Design and implement risk-mitigation procedures and processes.
• →Evaluate and implement process improvements, operational efficiencies, and workflows in partnership with others.
• →Partner with independent claim service providers, including experts and independent adjusters, to resolve claims promptly and accurately.
• →Support quality-assurance, training, and corporate claims programs.
• →Build and maintain relationships with policyholders, claimants, agents, claims service providers, reinsurance and regulatory partners, Home Office, and internal stakeholders, including the MOE Claims Team, to support accurate and prompt claim resolution.
• →Other duties as assigned.

• Prolonged periods of sitting at a desk and working on a computer, including video conferencing.

• Strong interpersonal and executive-level verbal/written communication skills.
• Excellent customer service skills.
• Strong leadership and people-management skills.
• Ability to prioritize work and delegate as appropriate.
• Ability to successfully operate at a very high level in a fast-paced and sometimes stressful claims environment.
• Excellent organizational skills and attention to detail.

• 10+ years of insurance experience with an emphasis on property, commercial, and farm claims.
• 5+ years of management experience preferred.
• Insurance industry designation(s)/certification(s) (e.g., CPCU, AIC, SCLA) strongly preferred.
• Demonstrated proficiency with Microsoft Office products and claims-related software, including Xactimate and XactAnalysis.
• Advanced familiarity with structural construction/building practices and principles.
• Advanced knowledge of business analytics, reporting, and root cause analysis.Advanced knowledge of personal, commercial, and farm insurance policies.
• Advanced knowledge of regulatory and legal environments.
• Demonstrated proficiency in the assessment of complex claims coverage, reserving protocol, and evaluation and litigation management.