Collections/Customer Service Clerk

• Proactively manage customer accounts through strategic collections efforts, utilizing data-driven approaches to review overdue balances and develop tailored recovery strategies that maintain positive customer relationships
• Actively pursue outstanding payments through persistent and professional outbound collection calls, emails, and faxes
• Prepare and send credit memos, invoices, statements, and collection letters via mail, email, or fax
• Communicate with internal and external customers by telephone, mail, email and fax to investigate complaints, verify accuracy of charges, or to correct errors in accounts
• Account reconciliation

• Effective decision-making
• Strong attention to detail
• Highly self-motivated with excellent organizational and communication skills and professional phone etiquette.
• Ability to work both independently and as a team player, record accurate and detailed notes
• Assist with various A/R functions as needed including handling returned checks
• Demonstrate proficiency in navigating multiple software systems, with advanced skills in Microsoft Office Suite
• Foster a professional rapport with customers
• Proven experience in collections with a track record of successful debt recovery and relationship management in B2B or retail financial environments. Candidates who demonstrate strategic communication and consistent performance will be preferred.

At RBS, you will have:

• Amazing people to work with that help you succeed.
• Work/life balance with a culture of kindness and respect.
• Company-hosted family events.
• Rewarding careers with supportive management. 
• Participation in philanthropic activities in the community.
• Professional Development | On-site & virtual training
• Stability from our long history of success and growth.
• Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more
• The opportunity to grow your career and move up the ladder!

We are committed to a culture that reflects our values. All team members are expected to model these in every interaction:

• Championing Customer Needs – Prioritize customer satisfaction and service excellence.
• Acting with Honesty and Integrity – Do the right thing, always.
• Following Policies and Procedures – Ensure compliance and consistency.
• Working Safely – Promote a safe and healthy work environment.
• Teamwork – Collaborate, support, and treat others with respect

Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.

EOE, including but not limited to disability and veteran status.

📞 For more information, call: 631.591.8100

Collections/Customer Service Clerk