Customer Service Advisor

We’re looking for friendly, motivated, and customer-focused individuals to join our busy contact centre team as an Inbound Customer Service Advisor. You’ll be the first point of contact for our customers, handling incoming calls, answering queries, and providing an excellent customer experience every time.

• →Answer calls and respond to customer queries via multiple channels in a professional and efficient manner
• →Provide accurate information about products, services, and accounts
• →Resolve issues effectively, escalating when necessary
• →Update customer records with attention to detail
• →Work towards individual and team performance targets (quality, customer satisfaction, call handling times)
• →Deliver a positive customer experience at every interaction

• You are an excellent communicator and have the ability to build rapport and be highly engaging with customers using multiple channels (phone, email, social media, chat etc.)
• A friendly and professional telephone manner
• Strong problem-solving skills and attention to detail
• Ability to work well under pressure in a fast-paced environment
• Comfortable using computer systems and handling multiple applications
• Previous customer service or contact centre experience is an advantage, but not essential – full training will be provided