In-Clinic Enrollment Specialist (LCSW/MSW) (Sandy Springs, GA)

The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily’s Advanced Primary Care Management (APCM) program within Medical Group practices.

This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with the operational purpose of patient engagement and enrollment.

The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services.

This is a frontline, relationship-driven role essential to scaling Phamily’s partnerships and embedding care management as a core component of every patient’s healthcare journey.

• →Identify and engage eligible patients for APCM enrollment during in-office visits, leveraging Phamily’s platform and eligibility data.
• →Explain the purpose and benefits of care management, emphasizing continuity of care and partnership with their providers.
• →Serve as the in-office liaison between Phamily’s Care Management team and providers and clinical staff.
• →Provide real-time updates to physicians and practice managers about patient enrollments, social needs identified, and care management follow-up activities.
• →Conduct brief social needs screenings during patient encounters to identify barriers such as transportation, food insecurity, or housing instability.
• →Provide resource referrals and warm handoffs to community organizations or Phamily care managers for complex cases.
• →Track and report key metrics including number of patient interactions, enrollments completed, SDoH interventions, and provider engagement.

• Master’s Degree in Social Work (MSW) required.
• Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred in Illinois.

• 3+ years in a healthcare, care management, or clinical social work setting.
• Experience working in primary care or value-based care environments preferred.
• Proven ability to communicate effectively with physicians, practice staff, and patients.
• Demonstrated success in patient engagement, motivational interviewing, and addressing SDoH needs.

• Strong interpersonal and communication skills, with ability to build trust quickly.
• Comfort working in fast-paced, dynamic environments and adapting to evolving workflows.
• Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms.
• Excellent organization and documentation habits.
• Empathetic, professional demeanor aligned with Phamily’s mission of patient-centered care.

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.