Collector (hybrid)

Georgia United Credit Union regularly evaluates market data to establish salary ranges that enable us to offer the best, competitive compensation package for our positions.  Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, internal alignment and other job-related factors.

Starting salary $40,000 annually depending on experience and qualification. 

• Receives delinquency reports from the computer system and verifies the status of the loans.
• Performs various loan and account file maintenance as assigned.
• Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
• Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until loan becomes a write-off, bankruptcy, or attorney account. Makes early contact with members and co-makers to collect and keep them informed of loan status.  Makes effective use of collection tools including daily suspense and delinquent loan activity reports.
• Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions.  Determines reasons for delinquencies and works toward permanent solutions.  Minimizes losses by early actions.
• Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates.  Suggests consolidations, financial counseling, and repossessions as needed.
• Performs fee adjustments as assigned.
• Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests.
• Performs skip tracing.
• Requests and updates contact information from available sources.
• Performs General Ledger transactions regarding recoveries, repossession, and foreclosures.
• Processes Loss Prevention related transactions.
• Refers accounts to Bankruptcy Specialist for bankruptcy actions.
• Recommends possible charge-offs.
• Performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant.
• Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent loans.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
• Researches loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected Provides members the opportunity to fully explain their loan status.
• Keeps management informed of activities, progress toward established objectives, and of any significant problems.
• Stays informed of changes in collections policies, procedures, and related legal requirements.
• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.

This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities.  The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes.

Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not pose undue hardship to the organization or create significant health or safety risks.

Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment relationship at any time, for any reason not prohibited by law.

Georgia United is committed to providing equal employment opportunities and fostering a workplace where all individuals have the chance to succeed. We consider all qualified applicants for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value the unique perspectives and contributions that each team member brings to our organization, believing that a diverse and inclusive workforce strengthens our credit union.

Georgia United participates in the U.S. Department of Homeland Security’s E-Verify program. E-Verify is an online system used to confirm the eligibility of employees to work in the United States. This process involves electronically verifying the information provided by new hires against records maintained by the Department of Homeland Security and the Social Security Administration.